eLearning Coordinator Apprentice - Connells Estate Agents

Responsibilities:

• Have full responsibility for the administration requirementsof the department ensuring that all training events are booked and administeredeffectively.
• Booking training rooms for all courses sufficiently inadvance of the events
• Send joining instructions, new starter packs and otherpre-course materials to delegates and book individuals on to required courses
• Maintaining and updating training records through ourlearning management system
• Ordering or Printing training materials as requested by thetraining team
• Compilation of training materials such as course handouts
• Dealing with telephone and email enquiries
• Uploading classroom training sessions as requested by thetraining team
• Monitoring training requests and scheduling additionalcourses as required
• General training administration
• Booking travel and hotel accommodation for delegatesattending induction courses and for trainers where required
• Act as an ambassador for the company and uphold Connellsbrand values
• Ensure that as a key member of the training team understandsthe need to represent the department in an appropriate manner when dealing withinternal and external customers
• Deliver the highest standard of customer care to allinternal departments and client groups
• Provide necessary support to external training supplierswhere require
• Proactively develop strong relationship with otherdepartments within Countrywide
• Support the Head of Training and Development in theproduction of all regular and ad hoc reports as required
• Responsible for compiling reports for Auditors, RegionalAdministration Managers and Senior Management to monitor consistent annualtesting and compliance
• Monitor and record expenditure with external suppliers suchas printers, stationers, external training providers, caterers, hotels andvenue hire
• Proactively flag any areas of concern to the Head of T&Dor training team with recommendations
• Seek opportunities to contribute in order to develop selfand to meet current and future departmental goals.

Key Competencies and Attributes

• Excellent knowledge of MS office particularly Word, Excel,Powerpoint and Outlook
• Knowledge of Learning Management Systems an advantage
• Ability to learn and develop knowledge of new IT systems
• Excellent verbal and written communication skills essential
• Good time management and personal organisational skills
• Ability to work autonomously and under own initiative
• Ability to think on their feet
• Good accuracy and attention to detail
• Confident and able to communicate with employees at alllevels
• The ability to prioritise in a busy and challengingenvironment
• Enjoy working as part of a small dynamic team

Experience

Experience in administration is essential

Previous experience of working within a Training environmentis an advantage but not essential

Working hours are Mon-Fri 9-5.30