Hospitality Team Member - Reservations Apprentice - Champneys

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We know more often than not the guest experience starts in our call centre. When we receive calls or emails we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick-paced, lively, action-packed and full of energy.

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be: self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard and will assist our guests with any needs and requirements.

This is a fantastic opportunity to join our high energy contact centre team who prides itself on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous. Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact/call centre.

Hours of operation are between 8.00 am and 9.00 pm shifts may vary between these hours.

Tasks & duties

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining brand standards

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision: to make you feel happier and healthier inside and out. Not only will you work in a great company where we share and believe in our vision you will also have access to the following:

· Health, Wellness and Wellbeing incentives

· Champneys experiences

· App technology for all our essential forms

· In house social media connecting our Champneys Family

· Motivating, rewarding and engaging colleague events

· Discounted stays for you, your friends and family at any of our Hotels or Resorts

· Heavily discounted rates at our getaway Haven

· Complimentary Spa Day

· Exceptional discount on Champneys products

· Great discounts on our partner products

· Discounted membership to our exceptional health clubs

· Access to Learning & Development aimed at job satisfaction and career advancement

· Mental Health Awareness Days

· Access to wider wallet – discounts on a wide range of websites, high street shops and great experiences for you and your family

· Merlin Entertainments Attraction

· Introduce a friend incentive

· Long Service celebrations

· Meals on duty

· Free parking

· Professional Uniform

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