Waiter / Waitress - Wine Bar

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Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

The Wine Bar on the Lower Ground Floor serves a tapas style menu with the finest wines and champagnes at Fortnum and Mason. Open 7 days a week the Wine Bar is the destination for that midweek catch up or pre-dinner drinks.

We are currently looking for passionate Waiters/Waitresses to work in our busy Wine Bar helping our customers have a truly enjoyable experience. This is a temporary role for the festive period.

Key Accountabilities:

• Run and maintain the appearance of your station and section to the highest degree

• Adhere to the agreed standards of table lay-up and MEP

• Set all tables in accordance with the standards provided

• Take instruction from head waiter, anticipate their requirements

• Provide attentive and prompt service

• React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos

• Create and deliver an extraordinary customer experience, meeting all targets set

• Maintain excellent restaurant standards and cleanliness of fixtures

• Ensure the menus are displayed and accurate

• Ensure grooming standards meet company requirements

We expect the successful candidate to have the following skills and experience:

• Experience as a waiter/waitress – with a knowledge of wine

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

• Build up strong relationship with customers in order to encourage repeated visits

• Ability to multitask, prioritize and manage time effectively

• Solid interpersonal and communication skills

• Ability to think quickly and rationally to ever-changing situations

• Consistently leading by example


• A competitive salary

• A generous store and restaurant discount of up to 40%

• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• A range of opportunities to develop and grow personally and professionally

• Excellent pension scheme

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