Hospitality Team Member - Front of House Apprenticeship - Brucan Pubs Ltd

Hours per week will vary between 30 and 40 hours

Our employer brand is that we are owner operated, focus on traditional hospitality without unnecessary frills. Our food & beverage menus are centred on seasonal British produce. Our sites are pubs, with dining rooms. We prioritise excellent customer service to match great cooking. All our service is table service and our order of service is very well organised to prioritise the right level of customer interaction. Our company ethos is honesty in everything we do, communicating clearly & openly with our colleagues & customers.

Our employees are trained to understand all dishes & ingredients on our menus. We encourage all staff to grow within the company to understand as much of our operation as possible to better know how everyone fits into the organisation and other stakeholders such as suppliers, customers, local community.

The duties of this position:

  • Setting up the restaurant for service
  • Greeting customers, taking orders and serving food and drink
  • Ensure the efficient flow of service and standards are constantly met
  • Communication skills to engage with colleagues and customers
  • Use and develop food & beverage knowledge to enhance guest experience
  • Menu tasting to understand cooking techniques, ingredients and kitchen processes
  • Maintain calm and organised service during busy periods
  • Organise duties to reflect changing levels of business
  • Exposure to full operation, not just service

Details and employee benefits:

  • Apprentice salary £8.91 per hour and rising with development
  • 40hrs per week
  • 1:1 training & development with senior mentor
  • Food & beverage training through regular menu tasting & supplier visits
  • 50% off food and drink in all our venues for employees
  • Compliance training modules; health & safety, allergens, food safety, Fire Marshall, COSSH, GDPR, licensing and many more



Similar searches: Apprenticeships, Restaurants, Pubs and Bars, Berkshire