Receptionist Apprenticeship - Copthorne Hotels Ltd

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This vacancy includes 3 full time roles at 40 hours per week and 1 part time role at 20 hours per week.

  • No experience is necessary; as full training will be provided
  • Successful candidates will be well presented, reliable, polite and customer service driven
  • Team working, communication and organisation are key to being successful at this role, as the candidate will be working with other Receptionists and being both proactive and reactive with customer and colleague’s demands.
  • The Receptionist will be the front facing representative of the Hotel to guests/customers.
  • 6 month fixed term contract at NLW rate, for 25 hours a week.
  • Taking direction from the Front Office Manager to ensure the continuity of high standards within the Front Office Function.
  • Working flexibly across the Guest Service section to provide a seamless customer experience.
  • Ensuring a broadness of skill level is maintained to be able to cope with a flexible multi skilled position.
  • To work as a team with other departments and management to ensure the smooth running of the hotel. This may require you to work/help in other areas of the Hotel from time to time.
  • Ensure fire, security, health & safety measures, standards, policies & procedures are adhered to and maintained. With any issues being reported through the appropriate channels immediately.
  • Ensure you feel competent and fully trained to undertake tasks that are carried out; with relevant sign off as required.
  • Any duties as reasonably identified by your manager.
  • To assist hotel reservations according to hotel standards
  • To operate a safety deposit box and car park system
  • To be responsible for the daily completion of the “Ring round Sheet”
  • Responsible for the check-in and out of groups and Aircrews as well as the preparation of wake up calls for switchboard


Adhere to the Company policies and procedures

Support the efficient organisation of work routines

Support the Company training and development plan

Attend internal and external training sessions as required

Ensure personal hygiene and grooming standards are maintained to the highest level

Be familiar with the Company Grievance and Disciplinary procedures

Support best practice employment legislation and practice

Hold and contribute to departmental meetings

Ensure dignity and respect in your department is always maintained


Adhere and comply to the Company, industry and legislative Health & Safety Policies and Standards

Promote and monitor Health & Safety standards within the department.

Pass internal H&S audits and achieve no less than 4/5 EHO food hygiene rating.

Ensure employee Health & Safety departmental training/certification

Ensure that all staff operate within a healthy and safe working environment

Adhere to the Fire Prevention and Evacuation practices

Report unsafe conditions, equipment or practices immediately

This is not intended to be an exhaustive list but is intended to be a working document in progress.

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