Hospitality Team Member - Waiter/Waitress Apprenticeship - The Old Hall Hotel

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From friendly, old-fashioned customer service, to a first-class dining experience, flawless guest rooms, and events planned with the finest attention to detail, every guest experience will be outstanding and memorable.

Duties will include:

· Greet and escort customers to their tables

· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

· Prepare tables by setting up linens, silverware and glasses

· Inform customers about the day’s specials

· Offer menu recommendations upon request

· Up-sell additional products when appropriate

· Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation

· Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

· Communicate order details to the Kitchen Staff

· Serve food and drink orders

· Check dishes and kitchenware for cleanliness and presentation and report any problems

· Arrange table settings and maintain a tidy dining area

· Deliver checks and collect bill payments

· Carry dirty plates, glasses and silverware to kitchen for cleaning

· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

· Follow all relevant health department regulations

· Provide excellent customer service to guests



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