Food and Beverage Supervisor

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Aim of the role:

As a member of the restaurant team at 11 Cadogan Gardens, you are the reason why our Guests keep coming back for more. Our Supervisors work part of a team to serve our Guests and create unforgettable experiences for them, exceeding expectations from breakfast right through to dinner, to ensure that every guest wants to return.

Responsibilities:

  • To assist the Restaurant Manager and her Assistant in keeping the morale of the Team up through social and educational events.
  • To take pride and be passionate in assisting the F&B Manager and his Assistant in the preparation and presentation of training programmes, briefings and SOP’s.
  • To assist with the Restaurant administration as allocated at twice monthly Management meetings.
  • To show confidence and welcome, sit and take food orders from guests in the Lounge or Restaurant.
  • To take ownership and ensure that the billing procedure is thorough, correct and signed at completion of each meal.
  • To collate information and feedback while attending all staff briefings before each service.
  • To show integrity and obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager and her Assistant.
  • Ownership and overall responsibility of the running of your area, private function or room service.
  • To be passionate about assisting in preparation, presentation and recording of trainings sessions.
  • To maintain good communication between Kitchen/Restaurant and other departments on a daily basis re specials, shortages and special dietary requirements. Embracing the behaviours of Teamwork and Flexibility.
  • To take ownership and ensure that the Restaurant and Room Service areas are maintained to a high standard of cleanliness.
  • To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or her Assistant.
  • To be confident that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager
  • To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested.
  • To communicate with other Restaurant staff and departments in a respectful manner.
  • To make sure that Company Policy and the Vision Statement are followed and utilised at all times.
  • To be aware and confident of your product knowledge of all services offered in the Hotel.
  • To ensure that all guests’ wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
  • To ensure that all tasks set are completed in the time allocated and to the standard set by the Company.
  • To take ownership and ensure that all dishes are transported to the Restaurant and that the station is clean and clear throughout the service.
  • To report all comments/complaints/problems to the F&B Manager, showing integrity and discretion.
  • To liaise with the F&B Manager to ensure and be confident that the preparations and mise en place are correct and to the standard set by the Company.
  • To be confident to use guests’ names at all times.
  • To ensure that service is discrete and efficient at all times using your integrity.
  • All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
  • To be fully aware of the Hotel’s fire safety procedures and Health & Safety regulations.
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What we will offer you:

  • Service Charge
  • Free staff meals
  • Friends and Family rate at our Hotels
  • 25% discount on all Food & Beverage
  • And many more...

If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we'd love to hear form you! 


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