Restaurant Reservations Agent

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We have an exciting opportunity for a Central Restaurant Reservations Agent to join our highly successful team here at Firmdale Hotels. Your main responsibility as a Central Restaurant Reservations Agent will be to take restaurant and bar reservations. Understanding what it means to deliver exceptional customer service and be able to exceed guest’s expectations is imperative in this role. You should be confident in your knowledge of Firmdale and what each restaurant and bar can accommodate, and be at ease with the menus and daily specials.

This role gives you the opportunity to learn and develop, with the potential to progress within the company. If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you. Working as part of our Central Reservations team, you will be expected to demonstrate excellent attention to detail taking detailed and complicated reservations at all hotels, organisational and communication skills. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer straight shifts, 5 days out of 7. No split shifts to worry about! As standard, you will work 45 hours per week on a flexible rota, where some weekends will be required. Overtime is paid in addition


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