Human Resources Manager - London, UK

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We have an exciting opportunity for a HR Manager to join our award winning HR team at Firmdale Hotels. We are looking for a generalist HR expert who has an innovative and creative approach, a leader and hands on Manager including recruitment, learning and development, employee relations, health and wellbeing and HR support.

The role involves proactive human resources, providing support to the General Manager, Deputy General Manager and Managers at Haymarket Hotel and Palace Laundry to provide support, guidance and advice as required.

Duties and Responsibilities

  • Supporting the Senior Managers with employee relations, health and wellbeing and people policies, providing support and guidance on HR issues, concerns and queries, overseeing ER cases and assist where required
  • Assist Managers with recruitment selection, new starters, onboarding and creating the best start for new team members
  • Organise and promote employee engagement and experiences throughout the hotel
  • Ensure all employees have accessibility and interaction with the people platforms and employee benefits
  • To ensure effective and legal compliance with regards to all personnel data and records, providing timely and accurate information to payroll
  • Implement HR initiatives, the Company EAP programme, Occupational Health and liaising with our people provider companies
  • To compile monthly HR metrics including staff turnover, retention etc. and create and implement action plans and recommend changes for improvement
  • Promote excellent communication among employees using social media and our Talent Toolbox dashboard
  • Develop relationships with schools, colleges and recruitment opportunities
  • To provide coaching and mentoring in a confidential manner
  • To keep up to date with best practice, personal development and legislation

Key skills

  • An HR generalist background at senior level, preferably within the hospitality sector, previous experience and a passion for engagement, communications, employee relations, learning and development
  • A strong working knowledge of employment law and preferably CIPD qualified
  • Ability to problem solve both operational and strategic issues through a pragmatic and commercially sound approach and based on feedback from the operation
  • A coach and mentor with a friendly and warm personality, committed to developing people within the business
  • Passionate and enthusiastic about the industry and our people
  • An active supporter and develops team members, quick to identify and problem solve any issues
  • Ability to build great rapport and relationships with teams and our people
  • Great attention to detail

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