Front of House

Up to £9.20 per hour

+£0.30 per hour after 11pm

 

Burger King Brighton (brightonburgerkingjobs.com)

 

Requirements

Full Training Provided. Summary of Role:

  • Serve customers politely and efficiently
  • Prepare food products to the correct specification
  • Ensure dining areas, kitchen and equipment are clean and tidy

Operational Standards

Able to work on all workstations as required including

Broiler / Steamer

Hamburger Board

Whopper Board

Speciality Sandwich Board

Fry Station

Drinks Station

Front Counter

Dining Area

Drive Thru (if applicable)

Prepare all products to the correct standards

Make sure all surfaces, equipment and utensils are cleaned and sanitized before, during and after use

Carry out cleaning of kitchen and dining areas.

Comply with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene

Report all hazards and/or concerns immediately to the manager on duty

Business Planning & Financial Control

Ensure that products are made up and served using only the specified amounts of ingredients to assist with the control of stock costs

Keep all stock is kept in hygienic conditions and rotated to reduce the amount of waste

Follow the stock level system correctly to ensure correct availability with minimum wastage

Customer Service

Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly and neatly presented.

Provide all customers with accurate orders, including condiments as required for their meal

Keep the Dining Area free from litter and clean all surfaces regularly

Answer customer queries or promptly direct customer complaints to the manager

Recognise and act on individual customer needs e.g. parents with children, elderly and disabled customers

Personal Standards

Arrive on time to start work

Comply with company uniform and appearance standards

Maintain a high standard of personal hygiene

Comply with company policies as outlined in the staff handbook

Sales Building

Use ‘selling up’ techniques on front counter (& Drive Thru’ if applicable), e.g. Meals, Go Large, Side Orders

Advise customers of menu items and promotion offers

Encourage repeat business through courteous service and high standards of quality and cleanliness

Key Business Relationships within the Restaurant

  • Staff and Supervisors
  • Restaurant Management Team
  • Customers

Suitable Training/Courses to Attend in Role

  • Induction
  • Workstation station training using Right Track Training/DVD training material
  • Front Counter Workshop

 


Similar searches: Restaurants, Brighton and Hove