Room Attendant Apprentice

Functional/Technical Skills (What you need to be able to do)

Ensure that structured cleaning schedule implemented by FloorSupervisor is followed (minimum amount of rooms, extra tasks, daily jobs,spring cleaning, corridor cleaning etc.)

Maintain good communication and working relationships to ensurebest practise

Action any feedback given from Head Housekeeper or Supervisor

Deliver maximum cleanliness standards

Ensure that you have the correct amount of rooms on your tasksheet

Ensure waste is minimised when using materials, i.e. chemicals,toiletries linen, stationery and disposables

Follow standards and deliver

Be aware of and action housekeeping standard operating proceduresand daily standards

Report any maintenance issues to your Supervisor or OfficeCoordinator

Ensure that request made by Floor Housekeeper, and other SeniorManagement is carried out

Be aware of hotel environmental procedures (recycling and wastesegregation)

GuestService

Anticipate guests’ needs, respond promptly and acknowledge allguests, however busy and whatever time of day

Respect and maintainsecurity of guest rooms and privacy of guests

Ensure that all guest requests are carried out in timely manner

Ensureexemplary levels of guest service are consistently maintained

Followthe Company Lost Property procedures

Follow Health & Safety systems, departmental training andpractises implemented by Head Housekeeper/Trainer

Ensure that all work regulations such as Manual Handling, Controlof Substances Hazardous to Health (COSHH) etc. are followed

Ensure safe, effective storage procedures are followed withregards to housekeeping materials and chemicals

To be aware of fire procedures, the operation of fire fightingequipment and evacuation procedures. To comply with all Health and Safetyprocedures and follow all Health and Safety guidelines, including any reportingduties as instructed by the Company.

General

Maintain the cleanliness, neatness and organisation ofhousekeeping trolleys and working areas.

To attend meetings and training’s when requested.

To maintain impeccable standards of appearance and grooming,wearing the company uniform and badges at all times.

To carry out any other reasonable duty to assist in the smoothrunning of the hotel

Competencies (What you need to be)

Quality/Communication

Have aclear understanding of the role of a room attendant, and what is expected ofthem according to Arora Standard

Able touse own initiative

Willing tolearn from other team members

Eye fordetail

Organised

Rolemodel, visibly demonstrate Arora values

Takeresponsibility for own actions

Selfmotivated

Maintaingood communication

Commitment to Guest Care

Passionfor customer service and standards

Pride andenthusiasm for own work

Team Work

Buildeffective working relationships with customers and team

Able towork both alone and as part of a team

Excellentcommunications

Passionfor team success

Problem Solving

Buildseffective and productive relationships (internal & external).

Networksacross the business.

Creates anopen environment.

Persuasiveand Influential.

Experience(What you need to have done)

Previousexperience is preferred but not essential

Highstandard of work and attention to detail, physical fitness and stamina, theability to work alone and as part of a team reliability and honesty, respectfor guests' privacy, a polite and helpful manner when dealing with guestsWhatwe are looking for:

Previousexperience as a Room Attendant in a hotel would be beneficial but not

essential

Ability totake on physically demanding job of cleaning guest bedrooms

Acommitment to delivering high levels of cleanliness

A smartand professional appearance

A positiveattitude and a passion for hospitality

What do weoffer:

Our RoomAttendants receive excellent Company benefits:

A verycompetitive salary and bonus scheme for cleaning extra rooms

28 dayspaid holiday with an extra 5 days, following 5 years’ service

Discountedhotel room rates across our hotels, for you and friends and family

FantasticTraining and Development opportunities

Uniformand Complimentary Dry Cleaning

Free Mealson shift

Pensioncover

UnrivalledCareer Progression prospects