Assistant Restaurant Manager - Tottenham Hotspur Stadium

Assistant Restaurant Manager - Tottenham Hotspur Stadium

  • £40,000 per annum
  • 5 out of 7 days per week
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products


Overview:

This role is responsible for planning & delivering the premium catering operation across our private members restaurants, lo unges and private dining (‘On Four') on matchdays as well as Conference and Events (C&E) business on non-matchdays.

C ompris ing of 500 covers , 5 dining areas and 4 private suites , y ou will ensure that all aspects of The On Four Collection are delivered in a quality, customer focused manor combining attention to detail and uncompromising demand for excellence whilst striving to exceed guest expectations.

Knowledgeable with both food and beverage is essential . Eager to share and absorb knowledge as well as being the face of the operation and point of contact for restaurant service . You will build professional credible working relationships with Chef partners and their extend ed teams. This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?

The specific remit of this role covers:

  • Take responsibility for the delivery of service excellence
  • Own and support with the delivery of variable front-line recruitment and training.
  • Continually improve guest experience by working with your line manager and THFC c lient in developing a program o f continu ous improvement creat ing & implement ing action plans.
  • Ensure that all relevant reporting requirements including labour and stock takes are prepared and submitted as per agreed Levy UK schedule whilst following audit protocol.
  • Ensure all match day co-ordination pre and post event is collated within the company format. Bespoke requests are documented, pre-ordered and in-situ in advance or as requested by individual guest. All event day paperwork is prepared in advance and prior to each event, distributed to the variable management team. Event detail is shared and communicated during your individual match day briefs. Feedback and comments are collated post event and responded to in a timely manner . Shared with and escalated to your line manager .
  • Source, r ecruit, train, develop and maintain a core restaurant team of variable front line managers and service staff. The individuals highlighted become Levy UK @THFC service ambassadors. They are responsible for the detailed set up, event day food service delivery and post event collation, reconciliation, billing and breakdown.
  • Build relationships with individual "on four" premium guests. Understand their individual service expectations, ensuring an all-inclusive bespoke food service program is delivered and understood by front line variable match day service staff.


Role Purpose

Operations:

Supporting the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally support the department 's targets and grow our reputation for legendary customer experiences

Hospitality - Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs

Consistency - Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained .

• Completion of all relevant system paperwork (To include RTS, POS Requirements, HumanForce )

• Completion of C&E P&L - working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business .

Monitor and maintain the Health and Safety policy, proces ses across allocated C&E Events

Communications - Directly liais e with client representatives to ensure that communication and expectations are clear .

Guest Focus - Champion the guest focused culture, continually sharing and act ing on client and customer feedback

Health & Safety - Support the H&S culture and compliance in your areas of respon sibility.

People:

Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality

HR compliance - work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations

Profit Protection :

Profit Protection Supporting with line manager to lead your teams be demonstrating strong knowledge and implementation of profit protection procedures including but not limited to stock control and payment and billing controls

Person Specification

You are traditionally trained with in fine dining restaurant establishments. Your appreciation for good food and fine wines shines through . E vent delivery experience is desirable.

You embrace innovation and culture change.

Personal circumstances must allow working flexible hours to align with stadia activity.

Strong leadership qualities and excellent communicator.

Positive and passionate focus on food - a natural flare for hospitality  

Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems.

Credible, champions and grows guest and client relationships.

Standards and quality driven hands on management style.

Effective team player, with a "can-do" attitude

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

D&I

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

Venues Collection

The Venues Collection, a grouping of six, easily accessible properties located across the UK. With an array of both contemporary and historic meeting spaces, they also cater for every memorable moment: from christenings to birthdays, engagement parties to weddings and anniversaries to celebrations of life. Spaces to Meet, Spaces to Sleep, Spaces to Celebrate!

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