Guests Relations Team Member Apprentice

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Key aspects to the role are as follows:


  • Welcomes guests to the hotel ensuring a smooth check in process.
  • Night Shifts (2 or 3 per month)
  • Bar Shifts
  • Provide a personal welcome for guests and create a warm and friendly atmosphere
  • Ensure the guest's stay runs smoothly
  • Handle any guest questions, complaints or issues, reporting them and any incidents that occur to the General Manager
  • Complete the shift check list
  • Ensure a smooth check out process
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy'
  • Build guest rapport and collect sales leads for the hotel Work Experience
  • Ability to deliver great customer service
  • Thrive on taking responsibility and working in an empowered environment


Benefits:


  • Training and Development opportunities
  • Discounted accommodation rates for staff members and reduced rate for friends and family
  • Food Discount of up to 15% off total lunch or dinner bills when staying in one of our hotels
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
  • Pension Scheme- Contributory Group Personal Pension Plan
  • Flexible working hours
  • Shifts planned in advance
  • Uniform
  • Discounts with partners




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