Restaurant General Manager

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As the Restaurant Manager you will have total accountability for your own restaurant. We want individuals who will run the business in creative ways and take on the restaurant with a "run it like you own it" mindset. You are responsible for coaching, supporting and developing, driving sales, motivating and engaging your team. You have an amazing opportunity to shape a culture and environment where your team are totally motivated and have amazing career progression opportunities and give a world class customer experience.


As a Restaurant Manager for KFC you are the Leader in our business and will be supported by a team who has the same enthusiasm, drive and commitment to ensuring your restaurant achieves the highest standards to deliver continued growth. Through “beat year ago” mindset, you will ensure you develop and communicate a breakthrough strategy which delivers outstanding business results but also creates an environment of recognition and fun. You will successfully lead the management of all aspects of your KFC restaurant through coaching, developing, motivating and engaging your team and creating a culture to be proud of.

Job Responsibilities

  • Having complete accountability for the results of the restaurant and will be focused on growing the business for the future
  • Engaging your team with clear and achievable goals
  • Achieving high brand standards
  • Leading and managing all aspects of your team, including employee relations issues
  • Being maniacal about building a strong culture in restaurant
  • Having a focus on people, encouraging them to reach their full potential and develop a career with KFC

Your results overall are measured using our company balance scorecard. (BSC) This focuses on the sections of people, customer, sales and profit with each section having a different weighting. Your quarterly bonus results are also measured around this.


Create a customer focused environment which is appealing to KFC’s diverse customer

Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.

Completion of period restaurant evaluation Action Plans, completing actions in a timely manner.

Regularly review customer experience reports. Develop and communicate a period action plan, utilizing relevant company tools to ensure the restaurant is consistently achieving the company standard.

Follow up on any issues arising from EHO audits; following plan to ensure action is taken in a timely manner.

Ensure that litter patrols are carried out as required on each shift and that restaurant cleaning plan/rota is adhered to.


Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.

Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.

Support in Building Know How of surrounding KFC restaurants, sharing best practice across area and region.

Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift.

Manage team member incentives and drive regular recognition in store and ensure points of sale are up to date at all times and team trained on all new products enabling them to drive sales.


Maximizing the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets.

Support in the development of a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Accurately forecast sales and labour to reflect trends and promotions.

Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.

Completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget.

Complete all shift/daily paperwork in the completion of the weekly and monthly paperwork.

Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported

Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained.

Ensure that all cash handling and in-store banking procedures are adhered to at all times.

Completing relevant tasks e.g. accurately complete management schedules one month in advance and submit to Area Coach.

Ensure that any problems that you cannot deal with are referred to the AC.

Previous Experience

Those who have previously joined us as Restaurant General Managers have come from all kinds of backgrounds, from supermarkets and pubs, to high street retailers and banks. We look for pace of progression, breadth of exposure, tangible breakthrough results, ambition and a desire for career progression.

The Ideal candidate; will be an ambitious leader with a proven track record of:

  • Driving sales growth
  • Great passion and positive energy
  • Adhering to Brand Standards
  • Quick career progression
  • Strong retail management experience
  • Positively impacting their business
  • Commercial decision making successes
  • Demonstrating a strong sales focus
  • Understanding P&L
  • Providing coaching and support to a diverse team
  • Managing people
  • Basic knowledge of disciplinary and grievance processes
  • Fantastic people development
  • Strong communication skills at all levels
  • Achieving great results in the right way

Pension Schemes and Discounted meals 

If you feel you have the skills and experience of running a restaurant and more importantly want to strive to be better, please apply.

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