Head of Premium Operations - Tottenham Hotspur Stadium

Head Of Premium Operations - Tottenham Hotspur Stadium

  • £65,000 per annum
  • 5 out of 7 days per week
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products


Overview:

The role will have full o wnership of the co-ordination and delivery of our p remium hospitality o peration . Responsible for the delivery of consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences .

Your operation will have several exceptional matchday dining concepts from Private Members Clubs, A la carte restaurants, exquisite private suites to fast paced bars and lounges - looking after our 9000 premium members . On non-match days these areas will be in use for conference and events.

Leading a team of ten full-time managers, along with an extensive variable workforce to deliver world-class experiences throughout the stadium

Oversee the overall Hospitality strategy including People management, menu offering, labour planning and client liaison to the highest standard

Any preconceptions of traditional hospitality stadia catering can be left at the stadiums hospitality concierge entrance, this is a role for the innovator, trend setter and industry leader.

Planning;

Collaboration - Frequent liaison with the General Manager to agree strategy and direction of travel, developing and monitoring plans to deliver.

Structured Approach - ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacy approach to completion, including the review and application of lessons learned.
You will be responsibly for Premium staffing planners and weekly labour. This role is responsible for the co-ordination of major third-party events, liaising with event owners and negotiating premium packages for their events.

Operations:

O wnership of the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences

Hospitality - Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.

Innovation - Close and detailed liaison with our C lient , premium area key partners and Levy Commercial Team to plan and deliver innovative solutions

Consistency - Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture .

Brand - Operate and further develop consistently high brand standards within each area

Communications - Directly liais e with client representatives and your Team Managers to ensure that communication and expectations are clear . Use structured, regular and consistent meetings as a key tool.

Guest Focus - Champion the guest focused culture, continually sharing and act ing on client and customer feedback

Health & Safety - Lead the H&S culture and compliance across the venue

People:
Sourcing and deployment - ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of casual workers per differing event requirements .

Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality

Review and Develop - Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI's .

Communications - e nsure effective team communication flows (in all directions) through out the venue.

Financial & Business Development:

Financially accountable for all costs and profitability of the premium operations

Commerciality - e nsure competent level s of commercial understanding and awareness through t heir teams.

Product development - Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction .

Person spec:

A natural ly confident leader, with senior management experience to inspire large operational teams to deliver results

Confidently able to manage a mixed portfolio of outlets and business functions .

Senior management presence to engage with c lient, peers and functional specialists .

Positive and passionate focus on food - a natural flare for hospitality  

Excellent communication skills

Experience of working with a client group

Previous P&L accountability and evidence of commercial nous

Exudes confidence, energy and charisma

Can effectively switch between being the leader and a team player according to the situation at hand .

Structured approach but also d emonstrates flexibility and agility

Calm and resilien t. Not deterred by an' unforeseen challenge'

P roblem solving skills

Willing to work evenings and weekends as required

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

D&I

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

Venues Collection

The Venues Collection, a grouping of six, easily accessible properties located across the UK. With an array of both contemporary and historic meeting spaces, they also cater for every memorable moment: from christenings to birthdays, engagement parties to weddings and anniversaries to celebrations of life. Spaces to Meet, Spaces to Sleep, Spaces to Celebrate.

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