Reservations Agent

We treat our team like family and our guests like royalty!

We are looking for a Reservation Agent - Delayed Flights who will delight our guests with sincere, attentive service.


The Reservation Agent - Delayed Flights will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

 What we are looking for:

  • You will answer all reservation requests in a courteous and efficient manner
  • You will have the ability to remain calm during difficult situations in a very busy environment
  • Knowledge of Opera and Marsha would be beneficial but not essential
  • Excellent command of English, other languages would be an added advantage
  • Knowledge of reservation systems (Opera/Marsha/OnQ) would be desirable
  • Previous experience as a Reservation Agent - Delayed Flights or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Reservation Agent - Delayed Flights receive some excellent company benefits:

  • A competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Pension cover
  • Unrivalled Career Progression prospects

Apply now to be our new Reservation Agent - Delayed Flights and join our team!

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