Reservations Agent

We treat our team like family and our guests like royalty!

We are looking for a Reservation Agent - Delayed Flights who will delight our guests with sincere, attentive service.

The Reservation Agent - Delayed Flights will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

 What we are looking for:

• You will answer all reservation requests in a courteous and efficient manner
• You will have the ability to remain calm during difficult situations in a very busy environment
• Knowledge of Opera and Marsha would be beneficial but not essential
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservation systems (Opera/Marsha/OnQ) would be desirable
• Previous experience as a Reservation Agent - Delayed Flights or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Reservation Agent - Delayed Flights receive some excellent company benefits:

• A competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects

Apply now to be our new Reservation Agent - Delayed Flights and join our team!