Apprentice Hospitality Supervisor - Costa Coffee - Guildford

As an apprentice Hospitality Supervisor/Assistant Manager you will be based within the team at Costa Coffee, Royal Surrey Hospital, tasks could include, but not limited to:
  • To ensure an efficient and high standard of service to all clients and customers in all areas.
  • Able to work under pressure and have the ability to delegate responsibilities and ensure tasks are completed in a timely manner.
  • Take pride in how you look and adhere to all grooming standards.
  • Have previous operational hospitality experience.
  • Advanced product knowledge to deliver a knowledgeable service to the guests.
  • To ensure all hospitality teams within your area are briefed, opening/closing/cleaning procedures are adhered to.
  • To ensure all stocks are taken and recorded at the required times and ensure everything is processed through our till systems.
  • To produce and deliver food and beverage services in area of responsibility and brief staff with timings.
  • Help training to be delivered to all staff within your area of responsibility.
  • Must be enthusiastic, polite, friendly and able to converse with guests at all levels, being able to build a lasting rapport with guests and staff alike.
  • Able to lead a team at an efficient and high level of service to deliver an excellent guest experience.
  • Enjoy working as part of a team as well as using individual initiative when required.
  • Ensure all stock orders are placed in a timely fashion to ensure your area of responsibility is always fully operational.
  • To ensure that all legislative and Government guidelines are adhered to, including The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility.

This list is not exhaustive, and you may be required to undertake additional activities at the direction of your line manager.

Alongside your day-to-day duties, you will complete the Hospitality Supervisor Level 3 Apprenticeship. This is a nationally recognised qualification, and the primary objective of the Hospitality Manager is to supervise and lead a team of front and back of house staff in their daily duties. You will either be attending college 1 day per week or you will learn ‘in-unit'.You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. All travel expenses will be covered by your employer. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.


SALARY: £25,191.68 per year

LOCATION: Royal Surrey Hospital, Egerton Road, Guildford, Surrey. GU2 7XX

REPORTING TO: Store Manager

HOURS/WORKING PATTERN: 40 hours per week working 5 days out of 7. Earliest start time 07:00 and latest finish time 22:00

DURATION: Minimum 12 months

Do you have a real passion for working in the Hospitality Industry? Would you like to have a varied role that enables you to develop your customer service and catering skills? Would you like to earn whilst you learn?

Well now is the time, aswe have a very exciting opportunity for an Apprentice Hospitality Supervisorto join our team at Costa Coffee at the Royal Surrey Hospital.

You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change. Apprenticeships are for everyone regardless of age!

Over a 12-15 month period you will be trained to become a fully Qualified Hospitality Supervisor.
  • An innovative and creative individual
  • Honest, transparent and consistent
  • Flexible approach with a "can do" attitude
  • Good listening skills
  • Passionate about food and customer service
  • Not afraid to positively challenge
  • Keen and willing to learn
  • Punctual and reliable
  • Able to work well with others
  • Commitment to learn and to the apprenticeship
  • Experience in a retail/food assistant management role
  • Sound knowledge of Hygiene, Health & Safety
  • Standards and quality driven management style
  • Motivated by a passion for quality and great service delivery
  • Interpersonal, administrative and organizational skills
  • Financial and commercial acumen
  • Computer literate
  • A passionate team leader ethos

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