Level 3 Hospitality Supervisor Apprenticeship in Newcastle

If you’re interested in serving our customers with style, this could be the start of something special. We’re looking for people with drive, personality, ambition, potential and spirit. You will support in the managing of the restaurant, delivering a great experience to our customers and working across teams to keep the restaurant ticking.

At ASK Italian our mission is simple, we want people to do more than eat Italian food, we want them to eat like an Italian – to enjoy the entire experience, escaping from the day to day, connecting with friends and family and of course enjoying great Italian food.

If you’re passionate and enthusiastic about Italy, Italian food and culture, this could be the start of something special. We respect the people we serve, we promote family values and love the environment we work in.

National minimum wage for age is paid - we don’t use apprentice rates of pay!

• 16 – 20 year old rate is £7.49
• 21-22 year old rate is £10.18
• National Living Wage is £10.42

In addition, you will receive tips and benefits, along with pay rises throughout your journey as you climb your career ladder.

We offer a bespoke level 3 apprenticeship programme to launch your career with ASK Italian. We will teach you all about our business with the opportunity to gain a full time Assistant Manager Role. Our CEO started out as a Team Member – where will your career take you?

Your role will include:

• Demonstrating a passion for people, great service, and amazing food.
• Working together with our back of house team.
• Making sure the restaurant is fully set for service in line with cleaning, audit and brand standards.
• Ensuring orders are taken and queries dealt with, assessing customers' needs and preferences and being able to make appropriate recommendations.
• Display confidence and strong menu knowledge.
• Anticipating guests needs to ensure they never have to ask for anything!
• Effective and professional handling of any customer complaint.

As an ASK Italian Team Member we’ll give you:

• Full training into role and great opportunities for career development, including a fully accredited and industry recognised Level 3 Apprenticeship Certificate as a Hospitality Supervisor.
• Fantastic hourly rate, in line with our restaurant roles every step of the way, with a share of the tips on top.
• 50% discount at ASK Italian and Zizzi restaurants (including drinks!)
• Free meals on shift with a heavily discounted menu range too.
• New dress code provided, including shoes.
• 28 days paid holiday, pro rata.
• ASK Italian are closed on Christmas day, meaning you’ll be able to spend Christmas exactly as you choose.
• Access to wages earned through Wagestream,
• Well-being and GP support for yourself and your family,
• Discounts on loads of lifestyle brands including Cinema and Travel,
• You’ll be part of a great team, creating and enjoying fantastic experiences and making friends for life!

As an ASK Italian Team Member we’ll ASK you to:

• Have a huge passion for our Italian food, with the desire to learn and deliver our fabulous menu.
• Work as part of a team in a fast-paced environment with an eye for detail and a drive for excellent standards.
• Upon completion of the apprenticeship course, you’ll continue at ASK Italian full time in your role. Going forward, you can follow our career path to become an Assistant Manager and beyond! With our amazing training, including our Italian Education and our fantastic development programme, we’re the perfect place to keep growing.

Future prospects:

• Upon completion of the apprenticeship course, you’ll continue at ASK Italian full time in your role.
• Going forward, you can follow our career path to become an Assistant Manager and beyond!

With our amazing training, including our Italian Education and our award-winning development programme, we’re a fantastic place to keep growing.

Training provided:

• Level 3 Hospitality Supervisor
• Level 2 Functional skills (if applicable)

Qualifications required: 

• Level 2/GCSE grade C/4 or above in English & Maths preferred, but we can help you achieve this too.

The key to our success is the ASK Factor – meaning we are confident, engaging and we love to be a bit cheeky, so come join us, and be a part of our team!