Head of Hospitality - London Stadium

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Delaware North UK is hiring for a Head of Hospitality to join our London Stadium team.  Delaware North is a global leader in hospitality at sporting venues, national parks, airports, and casinos in North America, the UK and Australia. In the UK, you can find us at iconic venues like the above and in other amazing locations across the country.

A day in the life of a Head of Hospitality

  • To plan all Hospitality services effectively, using business efficiency tools, organisational skills, and resources to deliver on time, to the required standard and with a guest focus at all time.
  • To oversee and lead a team of Hospitality management and supervisors at the venue, in order to deliver quality food and beverage service across the entire operation.
  • To adopt long-term, innovative thinking, collaboration, and networking to stimulate new opportunities and solutions, identify potential risks and challenges to create a future focused approach to service delivery.
  • To ensure that all Hospitality departments deliver on budgetary requirements whilst liaising with the client to consolidate revenue results and reports as required. Monitoring the completion, monthly, a financial forecast forward of expected results, giving a full explanation for any variances together with an action plan to resolve.
  • To have a strong relationship with senior business leaders and provide administrative assistance when needed.
  • To ensure all legal requirements are met and records are up to date for audit purposes. 

A few perks of the job

  • Generous 33 days holiday allowance (incl. bank holidays)
  • Favourable pension contributions
  • Medical & Income Protection Insurance eligibility
  • Access to LifeWorks, a wellness, perks and discount app

What we’re looking for

  • Proven operational experience and track record within a similar environment.
  • Strong service orientation and customer focus.
  • Excellent verbal and written communication skills.
  • Professional attitude and gravitas with internal and external clients, guests and staff.
  • Self-motivated and flexible with a positive attitude.
  • IT literate.

The hospitality industry is built upon the roots of diversity and here at Delaware North UK we are proud to bring talent together from all walks of life.

Are you ready to grow your career with Delaware North? Apply today!

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