F&B Manager (Maternity Cover) - London, UK

We are currently recruiting for a Food and Beverage Manager (Maternity Cover) to join our busy and highly successful team at the Charlotte Street Hotel. Your main responsibility as a Food and Beverage Manager will be to oversee the daily operation of the hotel food and beverage outlets. You will be liaising between senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded.

Main Duties:

• Oversee floor management of all F&B departments

• Brief the team on daily specials and other important information overseeing delivering daily team briefings

• Ensure all guests are happy with regular check backs

• Deliver 10 minute training sessions to the team members on service standards and product knowledge

• Write detailed handover reports for the senior management team

• Menu development in conjunction with the Head Chef

• Compilation of the wine list and cocktail list in conjunction with the bar manager.

• Mentoring and development of the departmental managers, including Bar manager, restaurant manager and events manager

• Overseeing the events department operations

• Labour management and rotas

• Food safety and relevant health and safety implementation, supervision and training

• Forecasts, analysis and budgeting for your departments

• Compilation of food and beverage promotional Calendar

• Usage of Social Media to develop food and beverage sales opportunities

• Monitor sales and standards of upselling delivered

• Create departmental objectives and benchmark monthly objectives

• Overseeing cashing up procedures

• Complaint handling


• Previous experience as a Food and Beverage Manager or Restaurant Manager within a luxury hotel or luxury restaurant

• Superb attention to detail and driven by delivering exceptional standards

• Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff

• Previous experience in training and developing staff

• Excellent communication skills

• Excellent personal presentation

• Resilience and drive to get things right first time

• Previous knowledge of Micros is desirable

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

What makes Firmdale such a special place to work?

• We have created safe spaces to work and support our employees receiving lateral flow testing and the Covid 19 Vaccine

• Employee led committees allowing you to have your say, generate ideas and make a difference

• Social events and team activities (bowling, quiz nights, netball teams and more)

• Award winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few)

• Wellbeing activities and support available to all staff members

What are the Firmdale employee benefits?

• Competitive salary

• 28 days paid holiday (including bank holidays) increasing with length of service

• Companywide and departmental incentives including a generous refer a friend bonus

• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

• Wage Stream – An employee app to stream your wages before payday

• Perkbox – An employee platform offering a huge variety of discounts and our reward and recognition program

• Wait, there’s more! Quarterly team events, volunteering and regular Manager catch-ups

Why join Firmdale Hotels?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

• Manager of the year - Laura Sharpe, Cateys 2018

• Hotel of the year - Group - Cateys 2018

• HR Team of the Year at the Hotel Cateys 2017

• Restaurant Team of the Year, Ham Yard Hotel at the Hotel Cateys 2017

• Best Chef Development Strategy Award at the Springboard Awards 2017

• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016

• Firmdale Hotels – “Candidate Experience Award”, Caterer.com People Awards 2016

• Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016

• Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interv

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