Head Housekeeper

We have an exciting opportunity for a Head Housekeeper to join our highly successful team here at The Soho Hotel. Your main responsibility will be ensuring that our uniquely styled hotel is cleaned and maintained to a perfect standard. As a Head Housekeeper, you will need to have the ability to work under pressure to a high standard. Leading the housekeeping team, you will be expected to demonstrate excellent attention to detail, organisational and communication skills.

Essential Key Skills

  • Previous experience as a Head Housekeeper or Deputy Head Housekeeper in a 5* luxury hotel
  • Be a hands on manager
  • Superb attention to details and understanding of a luxury brand
  • Excellent customer service skills for guest interaction
  • Exceptional organisation skills
  • Ability to work as part of a team to ensure a productive environment
  • Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff
  • The ability to work well under pressure and in a busy environment
  • Approachable, friendly and understanding of the daily needs of a busy housekeeping team
  • Ability to multitask

Duties and Responsibilities

  • Oversee the daily operations of the housekeeping department
  • Lead and motivate the team
  • Attend the management meetings
  • Conduct daily briefings to the housekeeping team
  • Check completed bedrooms with an eye for detail, to ensure they are cleaned to the required standards
  • Identify and report design issues and maintenance faults to the correct department
  • Liaise with the Reception department as to which rooms have being completed
  • Staff training
  • Create incentives to inspire and motivate the team
  • Create the daily checklists for the Room Attendants and Linen Porters
  • Forecasting for the department
  • Conduct regular stock control and process orders

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. To make your life working in hospitality easier, we are proud to offer permanent roles, working straight shifts, 5 days out of 7. No split shifts to worry about! This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

What makes Firmdale such a special place to work?

• We have created safe spaces to work and support our employees receiving lateral flow testing and the Covid 19 Vaccine

• Employee led committees allowing you to have your say, generate ideas and make a difference

• Social events and team activities (bowling, quiz nights, netball teams and more)

• Award winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few)

• Wellbeing activities and support available to all staff members

What are the Firmdale employee benefits?

• Competitive salary

• 28 days paid holiday (including bank holidays) increasing with length of service

• Companywide and departmental incentives including a generous refer a friend bonus

• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

• Wage Stream – An employee app to stream your wages before payday

• Perkbox – An employee platform offering a huge variety of discounts and our reward and recognition program

• Wait, there’s more! Quarterly team events, volunteering and regular Manager catch-ups

Why join Firmdale Hotels?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

• Manager of the year - Laura Sharpe, Cateys 2018

• Hotel of the year - Group - Cateys 2018

• HR Team of the Year at the Hotel Cateys 2017

• Restaurant Team of the Year, Ham Yard Hotel at the Hotel Cateys 2017

• Best Chef Development Strategy Award at the Springboard Awards 2017

• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016

• Firmdale Hotels – “Candidate Experience Award”, Caterer.com People Awards 2016

• Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016

• Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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