Role Objective 

To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customers.  

Essential requirements 

You must: 

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based 

  •  All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within your units country 

  • Have an up to date/active bank account in your own name  

  • Be able to converse fluently in English and the native language of the country in which your Unit Operates  

  • Ability to rock n roll and deliver the best experience for our customers

Main responsibilities 

Providing a brilliant experience for our customers  

  • Deliver excellent customer service, at all times 

  • Serve and present beverages, quickly and efficiently, meeting our standards and specs  

  • Assist in keeping the bar, front-of-house, and toilets clean and tidy, at all times 

  • Keep up to date with all new products, specials, promotions, and events offered in the unit, so as to offer the customer a brilliant experience  

  • Contribute towards creating an epic party atmosphere during any time of the day 

  • Make customers aware of offers on our great food and drink range  

  • Check back regularly during food service to ensure customer satisfaction.  

  • Learn the skill sets of up-selling and practice them on every sale you make 

  • Provide fast, friendly, and charismatic table service 

  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety 

Maintaining Controls and Standards  

  • Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager 

  • Always adhere to all company policies and procedures. 

  • Always adhere to local liecencing laws regarding responsible and correct service of alcohol  

  • Maintain excellent knowledge of all company and site specific Health and Safety procedures. 

Contributing ideas to help develop an innovate business.  

  • Be involved and contribute at team meetings 

  • Carry out instructions given by the management team and head office 


  • Maintain personal knowledge by completing in-house training within the given timelines 

  • Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist. 





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