Spa Manager - London, UK

We are currently recruiting for a Spa Manager to head up and lead the Soholistic team where treatments are offered within our 8 London properties. This role has been created to oversee the operations, increase exposure and drive revenue. You will not be required to do treatments or be qualified in this area.

As Spa Manager you will have good understanding of the financial aspects of the business such as, Profit & Loss, Budgets & Forecasting and have a flare for implementing innovative ideas to the Spa. In addition you will be networking at Industry events and be able to demonstrate a real understanding of what it takes to deliver the exceptional service that the Firmdale name has become synonymous with.

Essential Key Skills

• Previous experience as a Spa Manager or a Leisure Sales Manager within a 5* hotel or luxury spa
• An understanding and passion for the Beauty industry
• Excellent communication skills
• A passion for customer service and exceeding guests expectations
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff
• Previous experience in training and developing staff
• Resilience and drive to get things right first time

Duties

• Oversee the operations of the Soholistic Spa within all of our 8 London properties
• To effectively market and promote the spa to help build the brand
• Manage and motivate the Spa team
• To implement and evolve achievable sales targets for the team to work towards
• Identify and establish trends in the market and develop the business accordingly
• Create suitable spa packages and review these on a regular basis
• To liaise with suppliers and freelancers
• To conduct treatments when necessary
• Have a good command of the packages and treatments on offer
• Ordering and stock control within all 8 London properties
• Budgeting and forecasting
• Deliver and maintain the exceptional levels of customer service provided
• Establish strong and professional relationships with guests to build a regular client base

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

What makes Firmdale such a special place to work?

• We have created safe spaces to work and support our employees receiving lateral flow testing and the Covid 19 Vaccine

• Employee led committees allowing you to have your say, generate ideas and make a difference

• Social events and team activities (bowling, quiz nights, netball teams and more)

• Award winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few)

• Wellbeing activities and support available to all staff members

What are the Firmdale employee benefits?

• Competitive salary

• 28 days paid holiday (including bank holidays) increasing with length of service

• Companywide and departmental incentives including a generous refer a friend bonus

• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

• Wage Stream – An employee app to stream your wages before payday

• Perkbox – An employee platform offering a huge variety of discounts and our reward and recognition program

• Wait, there’s more! Quarterly team events, volunteering and regular Manager catch-ups

Why join Firmdale Hotels?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

• Manager of the year - Laura Sharpe, Cateys 2018

• Hotel of the year - Group - Cateys 2018

• HR Team of the Year at the Hotel Cateys 2017

• Restaurant Team of the Year, Ham Yard Hotel at the Hotel Cateys 2017

• Best Chef Development Strategy Award at the Springboard Awards 2017

• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016

• Firmdale Hotels – “Candidate Experience Award”, Caterer.com People Awards 2016

• Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016

• Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015