Central Reservations Agent

Job Description

We are looking for an enthusiastic and self-motivated Reservations Agent for our Head Office based in Central London.

Urban Pubs & Bars are proud to run some of London’s most exciting and diverse pubs, bars and restaurants and we have a fantastic opportunity to join our central reservations team.

We are looking for someone with a positive attitude and eager to learn to join our tight knit team. You will be someone with a passion for the hospitality industry and keen pro-actively contribute to our ongoing success. 

The Role:

Central Reservations Executive

Reports to:

Central Reservations Team Leader with a dotted line to Head of Sales

Working Hours

The office is open from 9am – 7pm, Mon - Sat.

Your working hours will fall between these times on a rotating basis, across a 5 day working week and 8 hour day.

Key Roles and Responsibilities include:

  • Managing day to day reservation bookings and enquiries for multiple sites via phone, email and our booking system Collins
  • Maintaining a positive conversion from enquiry to booking
  • Answering the phones in a timely manner
  • Delivering fantastic customer service
  • Upselling and maximising bookable space where relevant
  • Familiarising yourself and our customers with our venue portfolio

Skills and attributes:

  • Previous experience working within the hospitality industry is desirable
  • A strong command of the English language, both written and spoken
  • A friendly and personable telephone manner is essential
  • Knowledge of Collins/Design My Night is a plus, though training will be provided for successful candidates

What’s in it for you:

  • 22 Days Holiday and your Birthday off
  • Discounted food & drinks for you, your friends and family in over 40 venues
  • Access to our Employee Assistance Programme
  • Cycle to work scheme

About us:

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