Helpdesk Operator

Save
You need to sign in or
create an account to save a job.
What you'll be doing:
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
Could you bring your spark to Healthcare? Here's what you need to know before applying:
  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail
  • Escalate any complaints as required and support continuous improvement
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
  • Sort and dispatch calls to relevant departments
  • Monitoring phone lines, handling incoming calls with varying queries.
  • Resolve any issues accurately first time
  • Resolve stakeholder queries with professionalism and enthusiasm to represent our organisationeffectively.
  • Ensureexceptional client delivery standards
What we'll give:
Helpdesk operator - Kings Mill Hospital
  • £10.57per hour, 37.5hours per week
  • 4 week rota
  • Includes weekends and nights

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways programme
  • Compass exclusive offers onPerksAtWork
Who you are:
  • Previous experience in this role/similar position is essential 
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
  • Committed to following procedures and ensuring tasks are fully completed
  • Exceptional organisation skills with the ability to prioritise to meet deadlines.  
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
  • Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. 
  • This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
  • All team members eligible are entitled to a 50% discount at their place of work. Team members are able to take advantage of this discount at the following retail brands operated by Compass Group: Costa, Deli Marche, Amigo and Baguette Co, to name a few.
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/2003/71075004/52556011/MEDWJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

Similar searches: Catering, Café & Leisure, Mansfield