Conference & Hospitality Supervisor

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What you'll be doing:
  • Responsible for greeting and serving customers in a professional, warm, friendly and genuine manner. Setting up and servicing of conference rooms and food/beverage areas within busy work environment. Ensure full area of responsibility is clean, appropriately presented
  • Ensure thorough and up to date knowledge and understanding of menu in order to provide relevant information to customers and clients
  • Be responsible for smooth operation of relevant equipment, reporting any maintenance issues in line with procedures
  • Ensure any complaint handling is dealt with professionally and in line with procedures
  • Ensure that Chemical safety, Food Safety and Health & Safety regulations are adhered to and any incidents are reported in line with procedures
  • Maintain client confidentiality and security at all times
What we'll give:
AtRA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. From cappuccinos at Pennethorne's in Somerset House to feeding hungry herbivores at Bristol Zoo, or sophisticated afternoon teas in Liberty London to alfresco brunches at the River Cottage at Hatfield House, we celebrate great food and legendary dining across our portfolio of clients.

Who you are:
.The Person:
  • Previous experience supervising frontline teams within a similar environment
  • Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
  • Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
  • Customer service focused
  • Team player and can-do attitude
  • Takes pride in personal appearance and hygiene
  • Self motivated and able to use own initiative
  • Ability to work under pressure whilst maintaining a positive attitude
  • Flexible in terms of the working hours

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