Helpdesk Administrator

What you'll be doing:
We're currently recruiting a dedicated Helpdesk Administrator to help ensure the smooth running of the operations in Compass Group UK&I on a full time basis, contracted to 37.5 hours per week.

As a Helpdesk Administrator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
Could you bring your spark to Compass Group UK&I? Here's what you need to know before applying:

Your key responsibilities will include:

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To take personal responsibility for correcting customer or client service problems
• Maintaining supplier, client and field relationship
• Completion of helpdesk logs
• System and call review as and when required
• Escalation and Chasers with the field and suppliers alike
• Maintaining of internal logs and reports
• Enforcing and monitoring of SLAs
• Assist colleagues in a willing and positive manner including assisting with other duties as required
• Attend all relevant training sessions and meetings
• Be prepared and trained to cover all additional roles within the department to ensure cover is maintained

Who you are:
Our ideal Helpdesk Administrator will:

• Strong communicator
• Self-starter
• Team player
• Trustworthy and honest
• Diligent and has an eye for detail
• Previous experience in administrative roles
• Excellent working knowledge of Word, Excel and PowerPoint
• Integrity and the ability to maintain a high level of confidentiality
• High standard of literacy skills
• Proven track record in planning, organisation and time management
• Excellent telephone manner
• The ability to maintain a high level of confidentiality
• Can Do attitude

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2804/77963001/52368790/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.