Hospitality Manager

What you'll be doing:
Monday - Friday role (occasional weekends will be required to suit business needs)

We currently have a fantastic opportunity for an experiencedHospitality Manager to work at one of our ESScontracts in Lichfield

ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security, event support and reception services.

This is a position where you will be responsiblefor providing great service to our clients, managing events andenjoy getting the best out of a team of 15, whilst drawing satisfaction from managing, training, and supporting your team to deliver profitablesoft facilities within the Mess andensuringall budget targets are achieved.
More about the role:
Other Responsibilities will include:

• Provide hospitality and catering services on site
• Overseeing the soft FM service delivery
• Communicate regularly with client (as agreed)
• Complete action plansfollowing client satisfaction surveys
• Promote the unit and act as a Compass Advocate at all time
• Ensure all client hospitality is delivered to the correct standard and look to up sell to increase revenue where possible
• Analyse, monitor, and manage GP whilst ensuring cost and sales records are accurately inputted and maintained
• Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
• Complete/adjust labour schedule in line with sales
• Analyse and effectively manage all in unit costs
• Ensure budgets are understood and achieved ensure all costs are managed effectively within budget

What we'll give:
Hospitality Manager - Whittington Barracks

£30.525 per annum

40 hours per week

Who you are:
Our Ideal Hospitality Manager will have:

• Proven experience in hospitality and events
• You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
• Good Communication skills - both written and verbal.
• Good computer skills
• Interpersonal, administrative, and organisational skills
• A 'Can do' attitude
• Eye for detail

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2504/94508001/52201342/BU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.