Helpdesk Operator

What you'll be doing:
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 20 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
Could you bring your spark to Healthcare? Here's what you need to know before applying:

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Escalate any complaints as required and support continuous improvement
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Monitoring phone lines, handling incoming calls with varying queries.
• Resolve any issues accurately first time
• Resolve stakeholder queries with professionalism and enthusiasm to represent our organisationeffectively.
• Ensureexceptional client delivery standards

What we'll give:
Helpdesk Operator - Kings Mill Hospital

• £10.57per hour, 20hours per week
• 4 days per week - 5 hour shifts

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways programme
• Compass exclusive offers onPerksAtWork

Who you are:

• Previous experience in this role/similar position is essential 
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
• Committed to following procedures and ensuring tasks are fully completed
• Exceptional organisation skills with the ability to prioritise to meet deadlines.  
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. 
• This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• All team members eligible are entitled to a 50% discount at their place of work. Team members are able to take advantage of this discount at the following retail brands operated by Compass Group: Costa, Deli Marche, Amigo and Baguette Co, to name a few.
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1904/71075004/52563063/MEDWJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.