Duty Manager - YHA Cambridge
YHA Cambridge are looking to recruit a full time Duty Manager.
YHA Cambridge is one of YHA’s oldest and best-loved hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only five minutes’ walk from the train station so easily accessible.
What can YHA offer you?
YHA Cambridge is a vibrant hostel with a bustling cafe-bar. We are looking for a dynamic, hard-working duty manager with some experience in hospitality and excellent customer service skills who thrives in a busy international environment. You will need to show initiative and a passion for customer service and teamwork.
What can YHA offer you?
YHA Cambridge is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:
- We pay £11.57+1.20 LLA per hour (between 37.5 and 42.5 hours per week, permanent contract)
- You will get access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will I be doing at a Duty Manager?
Our Duty Managers are responsible for supporting the management of an operational budget and delivery of KPI’s, supporting with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.
Here are just some of the tasks you may carry out as a Duty Manager (you may cover some or all these tasks our roles can vary)!
directing and supporting team members working in all areas of the hostel
carrying out cleaning and housekeeping duties
working in the kitchen and serving food and drinks
Our Duty Managers deputies for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our duty managers have worked in a face-to-face role with customers previously. Experience** in hospitality or customer service would be advantageous, including the management and delivery of a quality service.
Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.
**We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements. It’s an advantage but not essential that our team members have experience volunteering or working with other people.
Duties vary so good communication skills and basic IT skills are advantageous. Excellent time keeping is essential.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.
Who are YHA?
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone.
You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title – Duty Manager
Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader
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