Sales & Reservations Executive - Brewhouse & Kitchen

Why Brewhouse & Kitchen?

 

Founded in 2013, B&K is a blend of Great British Pubs with US-inspired hospitality and beer culture. We have open fires, cask ales and Sunday Roasts – but we also have quirky industrial décor, an eclectic range of guest beers and home-style BBQ dishes.

We are unique whereby we brew beer on-site, delivering an experience to the senses with the smells, sights and tastes.

B&K inspires our teams by living by the line “people always remember how you make them feel”, we hold ourselves to this daily, Brewing Happiness wherever we can. We brew great beer and great experiences, every single day.

 

We are looking for a professional, friendly, energetic, guest-focused person to join our Business Support team in our Sales & Reservations department based in Nottingham.

 

24-32 Hours per week

Fixed Term Maternity Cover until February 2024

 

As a Sales & Reservations Executive, you will be the first point of contact for our guests on their booking journey whether it be to make a dinner reservation, book a table for drinks or answer requests for more information on function spaces. You will be responsible for delivering exceptional customer service from beginning to end on the customer’s journey with us.

 

As a Sales and Reservations Executive, you will have an exceptional telephone manner, where you will be handling inbound calls from our estate of 23 sites as well as managing enquiries from our online booking system. You will have the ability to be well organised, work in a fast-paced environment and be a person who enjoys structure to your working day, working to targets with a great attention to detail.

 

We value hard work, commitment, enthusiasm and a genuine desire to exceed customers’ expectations.

 

The role will include shift and weekend work. Our office is manned from 9am-5pm Monday-Friday & 10am-6pm on weekends.

 

Essential

- Flexibility

- Computer literate

- Competent in using Microsoft office applications

 

Desirable but not essential

- Booking system experience

- Hospitality experience

- Call Centre experience

 

Benefits of being a B&K Sales & Reservations Executive

• Award winning employer – Best Pub brand 2022, Best Employer 2021
• Competitive Salary
• Up to £1000 Refer a Friend Bounty Scheme
• Access your pay early with Hastee Pay, including financial wellbeing support
• 30% off Food, Drink, Accommodation & Experience’s in our Brewpubs
• Buy-one-get-one-free on our Mini-Kegs of in-house brewed beer
• Access to Brewhub – with over 3000 discounts & cashback opportunities
• Cycle to Work scheme
• Award-winning learning & development in the hospitality industry, including: B&K Specialist Training, B&K Learning Hub, Apprenticeships plus much, much more
• Annual incentive trips and benefits
• 24 hour access to our Employee assistance programme offering free counselling, financial and well-being support
• Enhanced Maternity and Paternity Pay
• Career progression in a fun, fast-paced industry
• Free Brewery Experience Day for you and a friend when you join
• Brewing Happiness – a positive mindset for all team and guests
• Flexible shifts to fit in with life!