Team Member

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Role: Team member Bar

You will find below everything you need to know about what we look for in our bartenders.

Reports to

 

Manager/ Assistant Manager/Trainee Assistant Manager/Supervisor/Kitchen Leader

 

Role Objective

To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customers.

Essential requirements

You must:

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
  •  All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within your units country
  • Have an up to date/active bank account in your own name
  • Be able to converse fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable traveling distance of the unit

Main responsibilities

 

Providing a brilliant experience for our customers

  • Deliver excellent customer service, at all times
  • Serve and present beverages, quickly and efficiently, meeting our standards and specs
  • Assist in keeping the bar, front-of-house, and toilets clean and tidy, at all times
  • Keep up to date with all new products, specials, promotions, and events offered in the unit, so as to offer the customer a brilliant experience
  • Contribute towards creating an epic party atmosphere during any time of the day
  • Make customers aware of offers on our great food and drink range
  • Check back regularly during food service to ensure customer satisfaction.
  • Learn the skill sets of up-selling and practice them on every sale you make
  • Provide fast, friendly, and charismatic table service
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety

Maintaining Controls and Standards

  • Conduct daily standard audits at the beginning of a shift, and continue throughout and reporting any issues to the line manager
  • Always adhere to all company policies and procedures.
  • Always adhere to local licensing laws regarding responsible and correct service of alcohol
  • Maintain excellent knowledge of all company and site-specific Health and Safety procedures.

Contributing ideas to help develop an innovative business.

  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office

Development

  • Maintain personal knowledge by completing in-house training within the given timelines
  • Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

                                                                                        

 

 

 


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