Reception and Accommodation Manager - YHA Ilam Hall

YHA Ilam Hall are looking to recruit a Reception and Accommodation Manager for 25 - 42.5 hours per week.

Ilam Hall is a 17th Century gothic manor which sits in 84 acres of National Trust parkland, with the beauty of Dovedale just on its doorstep. Our hostel is full of character and nestled near the quaint village of Ilam.

Our hostel is a fun and energetic environment, where we welcome families, walkers, bikers, activity group, school groups as well as large events and meeting room hire. No 2 days are the same in our fun fast paced hostel. When we are not working our core team of live in and live out staff are getting involved in local sports groups, pub quizzes and getting out in our lovely surrounding area.

At YHA Ilam Hall we strongly encourage development, as a team and as individuals, and we seek to foster a truly inclusive workplace.

What can YHA offer you?

YHA Ilam Hall is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

• We pay £11.57 per hour 
• We can offer live in accommodation if required (The current staff accommodation charge is £60.90 per week)
• You will get access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Reception and Accommodation Manager?

Our reception and accommodation managers are responsible for the reception operation within the hostel and support with a wide range of customer facing duties. They support the management of an operational budget and delivery of KPI’s and have management responsibility for their team.

Your day-to-day duties may include:

• leading the team to provide excellent and consistent levels of customer service to all guests and visitors, giving them a great experience of YHA
• monitor and control expenditure within the reception function
• managing arrival and departure lists including those of large groups arriving or departing at the same time

Our reception managers may deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.

What Skills and Experience do you need to be a Reception and Accommodation Manager?

**We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements. Our reception and accommodation manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our housekeeping managers have worked in a face-to-face role with customers previously. Proven experience** of working with the hospitality industry would be advantageous including significant experience of working front of house.  The management and delivery of a quality customer service is essential. 

Qualifications such as NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable).  Experience with a variety of guests from individuals and families to larger groups would be an advantage.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

Who are YHA?

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone.

You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title – Reception and Accommodation Manager

Keywords: Front of House Manager, Reception Manager