Assistant Operations Manager

What you'll be doing:
As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service across the campus.

This will involve managing a team of people at high profile events within our retail, hospitality, and restaurant business.

With focus on planning, presentation, and service excellence, ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.
More about the role:

• Actively maintain day to day contact with the venue client to enable the closest possible working relationships
• Ensure the smooth planning and delivery of a first-class food and drink products to our clients and customers
• Be able to self-motivate and motivate others
• Maintain standards to the highest quality
• Be able to adapt to daily and weekly client/customer changes
• Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
• Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
• Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live
• Drive top line/SPH - while in full control of production and wastage
• Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
• Solve operational issues / concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritise
• Drive spends per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for all events
• Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting
• Attending weekly business meetings to discuss financial performance of the venue and specific areas
• Actively monitor and improve the operating standards within the Concessions area including service, product lines and operational procedures
• To build a positive team morale through active communication with all managers, supervisors and team members
• Staff training & development- ensure Concessions team effectively uses suggestive and up selling techniques

What we'll give:
Assistant OperationsManager

• £30,000per annum,40hours per week
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution
• Medicash
• Eyecare vouchers
• 5 over 7 days
• Parking onsite
• Free lunches/dinner during work hours

Who you are:
Essential:

• Experience in a demanding, high volume, multi-purpose venue
• An awareness of Corporate Hospitality, Banqueting and Retail sectors
• Experience of working within a changing environment
• Experience of working with and/or managing large teams
• Excellent communication skills and ability to engage stakeholderseffectively
• Good administration skills
• A positive and assertive attitude towards work
• Strong IT Skills
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment.
• Fully flexible and willing to adapt to ever-changing environments

Desirable:

• NVQ Level 3 or equivalent qualification in Hospitalityor managementrelated discipline
• Experience of working in environments involving high levels of customer care
• Experience of working collaboratively with a client and experience of managing and delivering all contractual terms