Site/Project Manager

Quiet Company is seeking an outstanding, multi-skilled Site/Project Manager for Swarthmoor Hall – a Grade II listed historic/heritage property and the home of Quakerism in Britain. You will have demonstrable experience across facilities management (FM), hospitality, accommodation, and historic house/national heritage sites. This includes project management, site development and the operation of visitor experiences, catering and accommodation services, and facilities oversight.

Initially, the role will involve hands-on management of the Swarthmoor Hall building and site development project, due for first-phase completion in 2024, followed by ongoing management and development of all services across the site. Besides excellent site and project management, you must be committed to delivering outstanding visitor and guest experiences and exceptional customer service.

Skills and experience required:

• Experience of project-managing building and site development, preferably in the context of a historic/heritage site.
• Knowledge of management and conservation of historic buildings, curation and conservation of collections in a historic site would be beneficial.
• Able to demonstrate successful management of a (historic) visitor attraction, including the operation and development of accommodation and hospitality services and substantial revenue growth.
• Facilities management is an integral part of the role, including gardens and grounds management, mechanical & electrical and building services, contractor oversight, general maintenance, security, and office administration.
• Knowledge of operating and developing conference and meeting space would also be beneficial.
• Dedication to excellent service delivery, and to achieving customer service that exceeds all expectations.
• Demonstrable experience of planning, organising and operating all hospitality, accommodation, conference, office and visitor services.
• You must have had responsibility for staff recruitment and development and be an outstanding leader, effective in engagement and performance management.
• Implement quality accredited procedural standards that deliver consistently high levels of quality and service.
• Able to produce and manage all budgets for income generation and cost control, and demonstrate substantial financial acumen in the growth of business services within a similar environment.
• Be fully conversant with all FM, food safety, licensing, health & safety and building regulations, heritage legislation, curation, and compliance.
• Familiar with property/site/building management systems, accommodation and conference booking systems and office administration applications.
• Above all, you must be able to adapt your management and leadership style to meet the needs of visitors, guests, colleagues, and stakeholders.
• You must possess a courteous and professional manner, and be confident and passionate in your work.
• You will be expected to uphold the values of Quakers in Britain and Quiet Company.

You will work 5 days from 7, including weekend work. You will need to be flexible with the days and times you are able to work. Working hours are typically between 8am and 8pm, with hours varying on a weekly basis.

We are offering an outstanding package to the right candidate, plus the opportunity to play a major role in the interpretation, planning and development of this historic site. Our aim is for it to become one of the foremost visitor attractions in the region.

We are offering an annual salary increase, exceptional pension scheme, CPD, employee benefits, and a generous leave allowance. Only candidates eligible to work in the UK or with a valid UK work permit will be considered for the role.

To find out more about Quiet Company, go to www.quietcompany.co.uk

To apply for this exciting opportunity, go to www.quaker.org.uk/jobs

Closing date: 11th April 2023

Interview dates: Swarthmoor Hall (date TBC)

We are committed to equality in all our employment practices and to safeguarding children and adults at risk. We expect all our staff and volunteers to share and uphold this commitment.

Quakers have a faith commitment to equality and encourage and welcome applications for posts from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.