Digital Food Service Application Lead

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What you'll be doing:
Digital Food Service Application Lead

National role to cover 10 sites within the Contract

Based out of Solihull but will include hybrid working.

Up to £35,000 per annum plus Company Car / Allowance

We are looking for a Food Service Delivery Lead who will take responsibility for the planning, management and delivery of Digital Food Service projects and activities in accordance with scope, business requirements and functional specifications. You will be Responsible for delivery of digital and practical support to Time 2 Eat delivery services and Locker Management Systems on each client site, as well as the ongoing support for D&T new services. This role ensures the maintenance of operational standards & brand standards across all digital services. It oversees day to day running of the digital elements on the client contract, ensuring units are maximising the product potential and working to desired standards and delivery. The role is required to work with contract management to monitor performance and KPI compliance where needed.
More about the role:
Key responsibilities include:
  • Diagnose and fault find problems with digital services
  • Train team where required on use of digital equipment and applications
  • Understand and deliver all contractual terms
  • Communicate any on site client changes to line manager.
  • Communicate regularly with client (as agreed)
  • Taking reasonable care for your own health and safety and that of others who may be affected by what you do or what they fail to do.
  • Report HSE issues beyond your control to your line manager.
  • Manage the LMS interface with the locker provider and their helpdesk
  • Manage the LMS yourself with Pre Order Pods agreed involvement with JLR)
  • Own and update user manuals/guides
  • Create training guide for all team 1st response across the Estate
  • Report faults onwards
  • Log faults and completion of repairs
  • Analyse data, spikes, troughs, identify opportunities for profitable development
  • Onboarding new units to required standard of operation
Who you are:
  • Previous experience in a technical role working with apps
  • Experience with food service ideal
  • Experience of leading and managing first line response
  • Excellent App management acumen
  • I.T literate
  • Excellent communication skills
  • Self-motivated and ability to adapt to a changing environment

About Us

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

Eurest, part of Compass Group UK & Ireland, typically serves 250,000 meals daily, servicing approx 300 contracts across over 700 sites nationwide. The company is a major business and industry foodservice provider for UK organisations many of which have been crucially important in keeping the UK economy and society in general, functioning during the pandemic.

Job Reference: com/2202/93488001/52549914/SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

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