Spa Therapist

We are currently recruiting for a Spa Therapist to join our Soholistic team.  Working closely with the Spa Manager, it will be your responsibility to focus on providing exceptional service and performing treatments including: massage, facials, manicures & pedicures, and waxing for our in house guests and VIP clientele within all of our 8 London properties when required. This position requires a candidate that possesses a warm and welcoming nature, excellent communication skills and impeccable personal presentation. 


What we Offer:

  • Perkbox – A team member platform offering a huge variety of discounts and our reward and recognition program
  • Wage Stream  – An employee app to stream your wages before payday
  • Paid Overtime
  • Flexibility
  • No split shifts
  • Cycle to work Scheme
  • Uniform and Meals provided
  • Uniforms Dry Cleaned
  • Social Events, Wellbeing and Team Activities
  • Award winning training opportunities and Career Development
  • Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
  • And much more!


Main Duties:

  • Conduct a wide range of treatments
  • Have a good command of the packages and treatments on offer
  • Establish strong and professional relationships with the guests to help build a successful client base
  • Recommend retail products based on guests’ needs and close the sale
  • Work towards and achieve all sales targets set by the Spa Manager
  • Meet and greet all guests in a warm and inspirational manner
  • Coordinate with the Spa Receptionist on the daily bookings
  • Assist Spa Manager in admin tasks such as stock take
  • Assist Spa receptionist as needed



  • Previous experience as a Spa Therapist within a 5* hotel or luxury spa
  • Completed NVQ Level 3 in Spa Therapy or equivalent
  • A passion for customer service and exceeding guests expectations
  • Have a wide knowledge of a variety of treatments
  • Able to provide exceptional treatment services as per training
  • Strong knowledge of anatomy and physiology
  • Excellent communication skills
  • Excellent time management skills
  • Superb attention to detail and driven by delivering exceptional standards
  • Team working skills
  • Resilience and drive to get things right first time
  • A high standard of personal presentation
  • Ability to deal with high profile clients in a professional manner


Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

  • Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
  • Manager of the year - Laura Sharpe, Cateys 2018
  • Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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