Sales and Reservations Executive

We are looking for professional, friendly, energetic, people-focused Sales and Reservations Executive to join a central team based in Nottingham.

Our Sales and Reservations Executive will be the first point of contact for our guests to make a dinner reservation, book a table for drinks, requests for more information on function spaces. .

Ensuring our guests have a world class experience is our number one priority; they are at the heart of every decision we make. You will be the first point of contact guest have with the brand, building rapport and trust quickly with our guests on the phone, making them life-long customers. Through listening to their requirements and asking questions to further understand their needs when visiting us . You will have a confident, friendly and professional telephone manner and ensure that all queries are resolved in a timely manner. With a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved. Your honest and transparent communication style will guarantee our policies and T&Cs are adhered to, safeguarding the business whilst working towards your own KPIs.

As a Sales and Reservations Executive, you will have an exceptional telephone manner, where you will be handling inbound calls from our estate of 22 sites. You will have the ability to be well organised, you will be a person who enjoys structure to your working day, working to targets and have great attention to detail.

We value hard work, commitment, enthusiasm and a genuine desire to exceed customers’ expectations. Ideally you will have hospitality experience but more importantly, is a positive attitude and a willingness to learn. The role will include shift and weekend work.

Brewhouse & Kitchen provides employees with ongoing training programmes, brewing skills workshops, and qualification – your training and development is important to us and we will work with you on your individual development plan.

Ensuring our guests have a world class experience is our number one priority; they are at the heart of every decision we make. You will be the first point of contact guest have with the brand, building rapport and trust quickly with our guests on the phone, making them life-long customers. Through listening to their requirements and asking questions to further understand their needs when visiting us . You will have a confident, friendly and professional telephone manner and ensure that all queries are resolved in a timely manner. With a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved. Your honest and transparent communication style will guarantee our policies and T&Cs are adhered to, safeguarding the business whilst working towards your own KPIs.


Key Requirements:
• Proficient English, both written and spoken
• Confident using many different computer programmes simultaneously
• Good time management and ability to balance priorities whilst maintaining professional standards
• Responsible attitude
• Ability to build rapport
• Strives for excellence
• Ability to problem-solve
• Genuine in really caring about the customer
• Confident with striving to be the best in all you do
• Committed to work hard with everyone
• Flexible with working within the core hours of the business which are Monday through to Sunday 8am until 8pm
- Full time and Part time hours available