Coffee Shop Apprentice

A great opportunity has arisen at Papilio Coffee Shop for a keen apprentice to join the team, learn the trade and work towards gaining a Level 2 Hospitality Team Member Qualification.

Number of Positions Available

1

About Employer

An independent gift and coffee shop in the heart of Thornbury. We pride ourself on our homemade food and excellent customer service. We aim to be accessible and welcoming to all ages.

Detailed Job Description

Papilio is an independent gift and coffee shop in the heart of Thornbury. They pride themself on their homemade food and excellent customer service. They aim to be accessible and welcoming to all ages.
A great opportunity has arisen at Papilio Coffee Shop for a keen apprentice to join the team, learn the trade and work towards gaining a Level 2 Hospitality Team Member Qualification.
Duties to include:
- Working with the owners and other colleagues to ensure that the shop is run profitably and efficiently and that customers have the best experience possible
- Customer Service
. Making professional coffee and loose leaf teas
. taking orders, serving food and up-selling products where possible
. handling money
. handling customer complaints and enquiries
. cleaning and tidying of coffee shop and garden
- Food
. held ensure consistent excellence in food and drink served
. assistance in kitchen required with baking and cooking lunches
. assistance in receiving food and drink deliveries including taking products to first floor store
. helping with menu planning and development
. opportunities to try out cooking different types of food for evening events

Skills Required

- time management
- work under pressure
- attention to detail
- good verbal communication skills
- team player who is passionate about inclusivity and welcome
- able to embrace change with a positive attitude
- flexibility

Personal Qualities

- a passion for excellent customer service and independent business
- the drive and desire to help us build our business
- an excellent ambassador for the shop
- enthusiastic, friendly, positive and professional
- the people skills to create an environment to which people want to continually return
- a love of coffee, tea and food always helps!

Qualifications Required

GCSE Level C/4 or above in Maths and English are desirable, however, Maths and English will be assessed as part of the interview process.

Future Prospects

Continued employment and possibility of doing further apprenticeship levels

Training to be Provided

Hospitality Team Member apprenticeship Level 2
Maths and English if required

Expected Duration

18 Months

Working Week

32 Hours a week