Deputy General Manager

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Job Title: Deputy General Manager (maternity cover)

Job Type: Full Time

Location: Covent Garden Hotel, London, WC2H 9HB

Salary: Competitive

We have an exciting opportunity for a Deputy General Manager to join our highly successful team at Firmdale Hotels on a maternity cover basis. Based at the Covent Garden hotel, you will help oversee the entire operation across the breadth of the business, encompassing Events, Food and Beverage, Front Office, Housekeeping and the Kitchen, ensuring that the needs of our guests are met.

Working as part of the senior management team, you will be need to be ambitious and flexible to adapt to a variety of scenario’s and situations. You will be heavily involved in people management, recruitment, training and employee relations ensuring the team are reaching their full potential and delivering a high standard of customer service.

Essential Key Skills

  • Previous experience in a high end operation as a Hotel Manager or Deputy General Manager
  • A hands on approach and ability to assist with the daily operations
  • The ability to work well under pressure and in a busy environment
  • Excellent customer service skills and communication
  • Genuine passion for the hospitality industry and desire to drive hotel’s success forward
  • Strong leadership and motivational skills
  • A high level of understanding of the current hospitality trends and who our competitors are


  • Oversee the daily operations of the hotel
  • Manage profit and loss, revenue management and cost control
  • Build and maintain strong relationships with guests
  • Maintain staff welfare and uphold solid team relationships
  • Comply with statutory and legal requirements for fire, hygiene, health and safety, licencing and employment law ensuring all managers are aware of the legislation and expectations
  • Conduct disciplinary meetings and appeal meetings alongside Human Resources
  • Work closely with the General Manager to ensure smooth delivery of service and guest satisfaction
  • Attend important meetings such as General Managers, Operations and Head of Departments meetings in the General Managers absence
  • Assisting with the recruitment needs and interview process for positions within the hotel
  • Maintaining staff retention

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.

What makes Firmdale such a special place to work?

• We have created safe spaces to work and support our employees receiving lateral flow testing and the Covid 19 Vaccine

• Employee led committees allowing you to have your say, generate ideas and make a difference

• Social events and team activities (bowling, quiz nights, netball teams and more)

• Award winning training opportunities (Apprenticeships, WSET, supplier visits and Master Classes to name a few)

• Wellbeing activities and support available to all staff members

What are the Firmdale employee benefits?

• Competitive salary

• 28 days paid holiday (including bank holidays) increasing with length of service

• Companywide and departmental incentives including a generous refer a friend bonus

• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)

• Wage Stream – An employee app to stream your wages before payday

• Perkbox – An employee platform offering a huge variety of discounts and our reward and recognition program

• Wait, there’s more! Quarterly team events, volunteering and regular Manager catch-ups

Why join Firmdale Hotels?

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”

• Manager of the year - Laura Sharpe, Cateys 2018

• Hotel of the year - Group - Cateys 2018

• HR Team of the Year at the Hotel Cateys 2017

• Restaurant Team of the Year, Ham Yard Hotel at the Hotel Cateys 2017

• Best Chef Development Strategy Award at the Springboard Awards 2017

• Firmdale Hotels – “Excellence in Employee Engagement”, HR in Hospitality 2016

• Firmdale Hotels – “Candidate Experience Award”, People Awards 2016

• Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2016

• Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015

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