Switchboard Co-Ordinator

What we'll give:
Switchboard Co-Ordinator North Middlesex Hospital London

• £10.37per hour, 35 hours per week
• Fully Flexible

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways programme
• Compass exclusive offers onPerksAtWork

More about the role:

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail
• Escalate any complaints as required and support continuous improvement
• Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
• Sort and dispatch calls to relevant departments
• Monitoring phone lines, handling incoming calls with varying queries.
• Resolve any issues accurately first time
• Resolve stakeholder queries with professionalism and enthusiasm to represent our organisationeffectively.
• Ensureexceptional client delivery standards

Who you are:

• Previous experience in this role/similar position is essential 
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
• Committed to following procedures and ensuring tasks are fully completed
• Exceptional organisation skills with the ability to prioritise to meet deadlines.  
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. 
• This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

Job Reference: com/2112/93508005/52406698/MEDWJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.
What you'll be doing:
We're currently recruiting a dedicated Switchboard Co-Ordinator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.

Do you pride yourself in having impeccable phone etiquette? Are you able remain professional within a high pressurised environment? Are you able to use your own initiative, efficiently within challenging situations?  If so, we have the perfect role for you!  

A new opportunity has arisen as aSwitchboard Co-Ordinator to join our Medirest family within our busy healthcare setting. We are looking for new members to join our highly dedicated team, delivering outstanding service for allHospital visitors.