Slots Host - Full time position

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Resorts World is a destination like no other. Home to a fantastic range of places to eat and drink, both family favourites like Zizzi, Miller & Carter & TGI Fridays and special new places to discover like Sky By The Water, plus a little outlet shopping from brands like Nike, Levi’s, Vans and Lindt. Add in awesome family entertainment at Cineworld, virtual reality and retro gaming at Vortex, the luxury Genting Hotel and Santai Spa, plus a casino, there’s so much fun to be had under one roof.

Located right opposite the Resorts World Arena and the NEC, it’s also the perfect location to grab a bite to eat and drink if you’re heading to a show or exhibition.

Whether it’s food and drinks with friends, a little outlet shopping, family fun, a relaxing weekend getaway or pre/post show entertainment, you’ll find the things you already know you love to do, plus so much more at Resorts World.

Genting Casinos UK is currently looking for a Slots Host to join the team. We are looking for a fully flexible candidate who is able to work a variety of shifts across the working week. Please note this is a 40 hours position and the succcessful candidate must be able to work weekdays, weekends and nights. 

Key competencies and duties include:

  • Ability to deliver excellence in customer service at all times
  • Constantly looking for new customers whilst offering a warm and friendly welcome
  • Oversee the Slots and ETG areas offering assistance
  • Identify any Food and Beverage requirements using a pro-active approach where appropriate
  • An understanding of the Slots and Electronic Gaming offer is preferable
  • Communicate any relevant promotional activity or events to customers
  • Feedback customer comments to the General Manager

If you are enthusiastic about great customer service and the gaming industry and this sounds like the challenge for you, we'd love to hear from you!

What we can offer you:
  • Online Discount portal
  • A range of “flexible benefits”* you can pick and choose from such as: dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky by the Water, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through benefits like Lifestyle Vouchers, long service awards, team incentives and social fund and Career progression through our online learning portal Genting Academy.

*subject to eligibility


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