Service Desk Operative

What we'll give:
Competitive salary and a comprehensive benefits package which includes but is not limited to:
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Free issue staff restaurant offering breakfast, lunch and hot drinks
  • Charge points for electric vehicles
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
More about the role:
As aService DeskOperator, you will take responsibility for:
  • Managing all incoming issues via the online portal and all other recognised forms of communication.
  • Ensuringaccuratecollection of informationand communication with subject matter experts for resolution
  • Develop process toimprove the operation of the team and deliver efficient and effective responses to the end users
  • Liaise with other function service desksto ensure timely transfer of information.

Key Responsibilities
  • Maintain service levels to deliver key SLA's
  • Provide aconsistent, professional face for the programme
  • Work with cross-functional teams to ensureissues are accurately identified andresolved
  • Identify and escalate any risks and issues where appropriate
  • Cross training/knowledge share across the in-houseSystem Administrationfunction
  • Support communicationwith sites and sectors
Who you are:
Experience & Qualifications
  • Experience ofworking onahigh volume, solution focusedservice desk 
  • Workforce Managementor HRexperiencebeneficial
  • Operational experience
  • Highly polished and driven for excellence
  • Strongcommunicationabilities

Personal Qualities
  • Excellent communication and people skills
  • You willhave an eye for detail,belogicaland disciplined
  • The ability to work under pressurewhilst maintaining the highest service levels
What you'll be doing:
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

We now have an exciting opportunity for a Service Desk Operative. This is a position in a fast-paced environment and will require excellent task management and people skills. Our Time is a major WFM project, rolling out a time and attendance system across the majority of the Compass Group sites. You will ensure that you deal with issues and problems efficiently and effectively. There will be interaction with multiple stakeholders and departments so clear communication will be crucial.

If you are someone who enjoys working to high standards, developing teams and process, this role is could be a great opportunity for you. This role will be primarily based in Parklands, Birmingham with provision for some working from home.

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