Cafe Manager

What we'll give:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

More about the role:

• To be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food and beverage services across 5 outlets
• To maintain positive client relationships ensuring we are true partners in their business
• To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
• To be responsible for the management, recruitment, development and training of team members
• To ensure the contract is fully compliant with company policies and procedures
• To deliver on the agreed financial budget and run commercially in line with net income and cost targets

As a team you will ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded. Making sure all Food Safety, Health and Safety and Risk Assessments are conducted to ensure that all standards and procedures in respect of Food, Hygiene and Safety are established and maintained.
Who you are:
We are looking for someone who:

• Is a brilliant communicator and easily builds relationships
• Have previous experience in catering management
• Strives for excellence in an eager and motivated manner
• Takes initiative and makes decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrates exceptional timekeeping and reliability

What you'll be doing:
As a Cafe Manager at the Royal Armouries, you will enjoy getting the best out of people, you will draw satisfaction from managing, training and supporting your team. You will be providing a professional catering service, ensuring that company standards are maintained and that client expectations are met.

You will assist the Head of Operations to ensure that the public retail catering at the Royal Armouries achieves the financial targets in line with your site budget. You will monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.

You will be holding team meetings on a regular basis to communicate targets and achievements. Making sure we are meeting the standards required by the client. As a team you will ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded. Making sure all Food Safety, Health and Safety and Risk Assessments are conducted to ensure that all standards and procedures in respect of Food, Hygiene and Safety are established and maintained.

The Cafe Manager, is responsible for supervising the daily operations of the restaurant, retail and hospitality onsite. They will also oversee the development and performance of employees, ordering of food and supplies and ensure that customers are satisfied with their experience.

You will be providing a professional catering service across a large contract, ensuring that company standards are maintained and that Client expectations are met. As the Cafe Manager, you will enjoy getting the best out of people, you draw satisfaction from managing, training and supporting your team whilst delivering value to your employer