The role is multi disciplined and will help to manage 3 key areas of business (Food & Beverage, Front of House and Housekeeping) and is an ideal role for those looking to springboard their Hospitality Management career.
KEY RESPONSIBILITIES and ATTRIBUTES
All aspects of onsite Duty Management.
Line Management of Guest Service Assistants (GSA).
Working with other Guest Service Managers to ensure continuity of high standards are maintained
within that function, in line with company policies and procedures throughout 24 hours/7 days a
Ensure that the GSA’s are fully trained and are cross skilled/ multi-disciplined across
Housekeeping, Food and Beverage and Front Office; to provide a 1 stop shop for flexible customer
Ensuring a broad skill level is maintained to be able to manage a flexible multi skilled workforce.
The GSM is expected to also be multi-disciplined within their function to work across all operational
departments and oversee a smooth customer experience. A customer focused, flexible, problem
solving approach to management is essential.
To fully understand, manage and complement each role and task within the department.
To work as a team with other departments and management to ensure the smooth running of the
hotel. This may require you to work/help in other areas of the Hotel from time to time.
Undertake Duty Manager training, responsibilities and shifts as required.
Ensure fire, security, health & safety measures, standards, policies & procedures are adhered to
and maintained. With any issues being reported through the appropriate channels immediately.
Ensure you feel competent and fully trained to undertake tasks that are carried out; with relevant
sign off as required.
Any duties as reasonably identified by your manager.
Adhere to the Company policies and procedures
Support the efficient organisation of work routines
Support the Company training and development plan
Attend internal and external training sessions as required
Ensure personal hygiene and grooming standards are maintained to the highest level
Be familiar with the Company Grievance and Disciplinary procedures
Support best practice employment legislation and practice
Hold and contribute to departmental meetings
Ensure dignity and respect in your department is always maintained
HEALTH AND SAFETY
Adhere and comply to the Company, industry and legislative Health and Safety Policies and Standards
Promote and monitor Health and Safety standards within the department.
Pass internal Hand;S audits and achieve no less than 4/5 EHO food hygiene rating.
Ensure employee Health and Safety departmental training/certification
Ensure that all staff operate within a healthy and safe working environment
Adhere to the Fire Prevention and Evacuation practices
Report unsafe conditions, equipment or practices immediately
This is not intended to be an exhaustive list but is intended to be a working document in progress.