Front of House Manager - live in accomodation available

• At Campanile, we are not just looking fo skills and experience; personality is equally important! We are a family and we are looking for an enthusiastic person to join us.  If you have passion to deliver great customer service, you have the positive attitude, and you enjoy interacting with people continue to read. 

  The main purpose of the Front of House Manager is to oversee, coordinate and organise the reception, reservation and housekeeping department to ensure an exceptional service in reservation, arrival, stay and departure respecting our brand concept. You will enforce company standards whilst ensuring departmental profitability through revenue management and cost control.

  What we offer: 

  We can offer you a working environment where you can enjoy yourself, develop yourself, be yourself and contribute to make a positive change in how we operate. Our employees don’t just join us for a job, they are our biggest asset to making that difference for our guests and we reward this loyalty and great service.

  We also offer a range of reward and benefits package growing gradually, which amongst other things, includes: 

• Live in accomodation available
• Free meals whilst on duty
• On-site parking
• Company uniform 
• 28 days holiday a year, which includes Bank Holidays
• Employee discount at out hotels worldwide
• Employee discount platform
• Company pension
• Employee Assistance Programme
• Online training tools
• Career Progression

• Main tasks:

• Group Standards: Carry out the role of Duty Manager where required.Ensure the group brand standards are respected. - Enforce use of the SOP - Make sure that the corporate guideline are respected
• Finance: Manage petty cash & expenses. Manage travel agent commission. Manage debtor accounts- Invoice contracted company- Chase debtor. Invoice individual guest & group payment. Run End of day reports. Manage cash handling & deposit
• Human Resources: Inspire the team. Participate in the recruitment- Define recruitment needs- Recruit employees. Manage employees - Manage the employee induction - Manage annual performance review -Manage the day to day performance - Manage the team day to day. Participate in the staff training - Establish the training need - Manage on the job training
• Sales:Develop new sales accounts. Participate in the annual review of corporate rates. Ensure company contract implementation
• Procurement: Order departmental products
• Department Storage: Manage stationery departmental stocks; Manage welcome product stock
• Reception:Organise departmental administrative tasks. Ensure check in is handled correctly. Ensure guest service in handled correctly. Ensure check out is handled correctly
• Reservation: Organise departmental administrative tasks. Participate in the elaboration of the price strategy- Plan events calendar- Check history & competition- Prepare forecast- Set price- Set booking conditions. Manage hotel's booking channels- Manage information - Manage rates- Manage availability- Manage special conditions. Ensure individual and group bookings are made correctly
• Housekeeping: Organise administrative tasks. Manage lost & found. Manage deep cleaning. Manage public area cleaning. Ensure rooms are prepared for guests arrival- Organise the VIP settings- Check the room before guest arrival. Organise room cleaning. Control the room cleaning. Control room defects. Organise turn down service. Manage linen cleaning. Organise mini bar service. Ensure guest services are correctly executed
• Security & Safety: Maintain knowledge of security and safety. Maintain relationship with local authorities Maintain knowledge up to date in regard to security and safety. Participate in the safety & security of the hotel with knowledge of NSF. Control hotel access. Participate in the opening and closing of the department. React in case of security incident. Ensure employees and guest safety

Schedule:

8 hour shift AM / PM / Day shift Weekend availability

Who we are: 

Campanile Dartford is a 125 bedroom hotel and restaurant with 2 meeting rooms. Campanile is part of Louvre Hotels Group. Please see our company profile for more information. 

Our hotel is open 7 days a week 365 days per year, so we can offer flexibility to employees with various shift patterns.

The right fit:  Ideal candidate should demonstrate the following qualities: 

Experience: Prior experience (2 years) in a branded environment as a supervisor/manager in hospitality 

Expertise: Managemetn skills. Confident with Microsoft office Knowing of PMS (e.g.: opera) is strongly advised Knowledge of health & safety procedures (useful) Ability to understand & follow guidelines Conversational English mandatory Additional language is a plus

Next step:

If you are interested in what you have just read and wish to be part of our successful team, and you meet the legal requirements to work in the UK,, then apply now. 

Our People Team will review your application and will be in touch shortly.