Cafe Manager

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1 REVENUE MANAGEMENT

  • Ensure that all transactions - including sales, discounts, voids and stock transfers - are correctly recorded.

  • Minimise fraud by putting in place systems with the Director of Finance and Operations.

  • Maximise transaction numbers and values, wherever possible, to grow café sales.

  • Develop/create processes with the finance team to ensure the accounts are accurate.

  • Develop and manage process to deliver a catering offer including menu development (with the Head Chef)

2  COST MANAGEMENT

  • With the Head Chef, manage all purchasing and ordering to maximise value for money and minimise waste, stock loss and expiry.

  • Record all relevant transactions in the appropriate software, where applicable making and recording stock takes.

3   STAFF MANAGEMENT & TRAINING

● Day to day management and training of staff and volunteers, to ensure a high quality of customer service, efficient preparation of food and drink, and a safe and clean working environment.

● Leading team feedback sessions for potential ways to operate the café more efficiently and to grow sales or increase community engagement with the WLR and with Pembroke House.

● Create a comprehensive cafe manual that can be used by all staff when working in the cafe and includes all systems, processes and FAQs for the space.

4 FOOD SAFETY AND HEALTH AND SAFETY

● Ensure that at all times the cafe is compliant with all applicable foodservice and workplace regulation, including allergen information and the charity’s Health and Safety policies.

● Develop processes to ensure Health and Safety Legislation is adhered to and reduce risk.

● Work with Community Activities Project Officer to develop a system for managing food safety for the Community Fridge.

● Manage the food safety of the Community Fridge.

5 FOOD AND DRINK SERVICE

● Lead the café team to prepare and serve food and drinks items correctly, efficiently, safely and as per the product instructions – including barista coffee

6 ENGAGEMENT

● Interact with customers, creating a welcoming environment and encouraging repeat custom.

● Promote other activities by the charity to customers and gain insight and feedback as to community needs, assets and opportunities.

7 OTHER

● A commitment to the Equal Opportunities Policy of Pembroke House.

● Contribute to our organisation as a whole by taking part actively in discussions and learning days.

8 OCCASIONAL DUTIES

● Complete other tasks commensurate with the level of the role

To apply for this role please visit our website: www.pembrokehouse.org.uk/jobs

Suitable candidates will be shortlisted and interviewed immediately.


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