Receptionist - Maternity cover

Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Glasgow. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.

Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and have the ability to make every guest feel like a VIP. You will have excellent communication skills and always act professionally. You will most likely be the first and last person the guests see, so lasting impressions play a big part of this role.

As a Receptionist you will be involved in duties such as:

Carry out the role of Duty Manager where required

Implement & respect chain's SOP

 Implement corrective action after guest review, mystery visit and complaint letter

Invoice contracted company

Invoice individual guest

 Manage cash handling

Control Cash Run

End of day reports

Chase debtor

Participate in the up sell / cross sell

Participate in the opening and closing of the department

Ensure guest safety

Knowledge and Skills required

owledge and Skills required:

Training Hospitality qualification or high education

Experience. Prior experience (1 year) in a branded environment in the customer facing environment

Confident with Microsoft office, Knowing of PMS (e.g.: opera) ,Knowledge of health & safety procedures , Ability to understand & follow guidelines- Conversational English -Additional language

Working in a team, Communication skills, Sense of welcoming ,Ability to work under pressure, Hard worker , committed to work , Sense of organisation, Positive attitude , sense for detail ,Good personal appearance.