Guest Service Manager

About us

Kimpton Blythswood Square looking for a Guest Services Manager to join our growing onsite Front Office Management team.

Salary up to £27,000 per annum – (40 hour, per week contract)

All Overtime Paid

Working shift patterns will be 12 hours per day between 09:00am - 21:00pm. 

(This is not set, and you may need to cover night shifts where required)

Are you ready to bring your exceptional people skills and expertise and experience to a crucial front facing role in a world-leading luxury 5* hotel?

Your role as our Guest Services Manager you will assist our Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

YOUR CORE PURPOSE WILL BE:

• Support: the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless voco experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
• Contribute to our success as a business, by making sure the correct rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Team Work: Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

So, what are we looking for I hear you ask? Well, if you are an established Front Office Supervisor/ Assistant Manager, or a Guest Services Manager looking for a new challenge, this may be for you. If you have worked using OPERA and have IHG Experience either Managed or Franchise this would be a huge benefit we are looking for a Guest Services Manager who has bags of energy and of course, have great leadership skills, this may be the role for you. 

Ultimately, your insight, commitment and pride in your work will make you an integral part of the Kimpton family.

What we offer

Join us as a Guest Services Manager (just in case you need more persuading)

Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world

• £27,000.00 per annum basic pay, Plus All Overtime Paid
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) (Increases annually)
• Worldwide employee and friends & family hotel room rates
• Discounts on retail and various activities through our benefit portal
• Employee assistance programme 24/7
• Recognition programmes
• Opportunities for career progression and to transfer around the world
• Meals whilst on duty
• Opportunities to get involved in our charitable and community activities
• Most importantly, we’ll help you grow, and develop you as an individual

The Hotel :

When you work at Kimpton Blythswood Square, you become part of a special history that’s been building for almost two centuries and continues to unfold in style. A landmark hotel in Scotland’s most vibrant city, Glasgow’s Kimpton Blythswood Square Hotel is celebrated for its gorgeous Georgian architecture, superior service (everyone here is nice), well-loved spa, unique event venues, and indulgent afternoon tea.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests 

If you feel you are the right candidate for the role as our Guest Service Manager, then please click ‘apply’ now!

We’d love to hear from you!

You must meet the legal requirements to work in the UK.