Team Leader Apprentice

The successful candidate will be the first point of contact for all customer and enquiries, reporting into the office manager the Team leading Apprentice will support a small team of Customer Service Advisors. You will be required to lead by example offering a world class level of support to our internal and external customers whether via email or telephone, whilst remaining conscious of the demands of working with international customers. You will also play a core role in supporting and working with the Commercial operations manager and the sales teams for admin and associated tasks.

Responsibilities

- To offer support to our customers, answering enquiries via email and telephone

- As you develop in your apprenticeship you will be required to support and coach a team of Customer Service Advisors

- ·Ensure existing CRM system is maintained effectively

- ·Successfully implementing & working to agreed SLA’s around key customer metrics

- ·Be the first point of contact for key accounts

- ·Creating and managing supplier portals

- ·Monitoring Commercial customer contract registrations prior to events and reporting to the Commercial Operations Manager

- ·Working closely with Office Manager and administration Teams to manage PO and administrative processes

- ·Holding responsibility with the IT Manager for administering UVA Dashboard customer portal information

- ·Liaising and providing support to other cross functional teams

- ·Additional tasks, relevant to the position as required by the business


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